Application Support Analyst

Vor Ort
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keine Angabe
Harvey Nash IT Recruitment Switzerland
flag_no Schweiz

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For a 12 month project for our client in Solothurn, we are looking ASAP for an Application Support Analyst.

Start date:

End date:

Project/Department Description and responsibilities:

- Application Development & Support; Primary Tasks and responsibilities:

- Daily 3rd line application incident and troubleshooting;

- Supporting the operating system MDS (FileMaker based solution);

- Issuing Scripting guidelines;

- Coordinating the follow-up of compliance and security of the applications;

- Work independently and lead assignments/projects of moderate to high complexity;

- Maintaining and improving the customer service and availability;

- Partner with business community/Vendors to solve complex problems and/or improve existing processes;

- Develop and maintain the support documentation for all related subjects;

- Perform basic analysis, design, implementation & maintenance activities under minimal direction;

Non-Technical profile requirements:

- Some flexibility in working hours is required (occasional over-time or weekend/holiday work);

- Strong tracking, coordination and project planning skills;

- Ability to identify and implement process and/or application improvements;

- Strong analytical and problem-solving skills;

- Must be able to work on multiple simultaneous tasks with limited supervision;

- Quick learner, motivated self-starter;

- Excellent customer service, interpersonal, communication and team collaboration skills;

- Able to follow change management procedures and internal guidelines;

Methodology/Certification requirements:

- Bachelor Degree in Mathematics, Engineering, Computer Science OR equivalent through experience.

Advanced course work in technical systems plus continued education in technical disciplines is preferred;

Language proficiencies:
- English spoken and written, German spoken.