Service Manager (Mobile Device Management)

Zürich  ‐ Vor Ort
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Beschreibung

Service Manager (Mobile Device Management)

On behalf of our client, a leading global bank, we are looking for an English speaking Service Manager. For this contract position based in Zurich, Switzerland, our client is looking for a candidate who can start as soon as possible.

Your main responsibilities will be:

  • Analyze, plan and manage ownership across assigned portfolio of services through-out their entire life cycle
  • Negotiate to review and performance of existing Service Level Agreements
  • Continuously improving the quality of functions or processes related to operational services
  • Ensure technology services and infrastructure plans remain in place to deliver the agreed capacity and performance targets
  • Preventing incidents from happening or minimizing their impact
  • Identify, assess and manage risks that could seriously impact technology services
  • Ensuring regular face-to-face, phone and email contact with all internal and external suppliers to gather information, design services, review problems and communicate new or changed processes and service delivery systems
  • Provide service reviews with key users of operation services and key service provider delivery teams.

You must possess:

  • Fluent understanding of ITIL service management
  • Vendor management experience
  • Experience and working knowledge of iPad remote management processes including deice supervisor, MDM tools, DEP and application frameworks
  • At least 5 years experience in managing complex Matrix based organizational issues 4. An understanding of the process and techniques supporting vendor proposal and contract reviews.
  • Knowledge of tools and techniques to measure service delivery against agreed service levels
  • Strong stakeholders management

Apply today to secure your chances in this interesting opportunity.

Please don't hesitate to send your CV in English to Ms. Priscilla Berclaz Poh or if you should have any questions, please don't hesitate to call her.

Experis is Europe's leading IT&T recruitment agency with over 100 offices worldwide. Check out our homepage for other interesting opportunities. Experis has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you! Visit us on:

Start
ab sofort
Dauer
6 months +
(Verlängerung möglich)
Von
Experis Schweiz AG
Eingestellt
28.11.2015
Projekt-ID:
1028025
Vertragsart
Freiberuflich
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