Beschreibung
E-Channels Application Manager
Keywords: E-Channel, Solution Analyst, 3rd Level, 2nd Level, Analysis, Monitoring, eBanking, Java, .net, Jira, Unix
Our client is an international bank located in Zurich.
We are looking for a contractor/consultant/temporary worker with excellent understanding of e-channels in a banking environment.
Tasks
- As an IT analyst of the eChannels team you will be responsible for ensuring the smooth running of the services used by clients, both businesses and individuals to manage their portfolio and accounts
- Subject matter expert of end-to-end processes acting as a point of escalation for both business and 2nd level support
- Support the development team evolving system architecture and design within the eChannels context
- Proposing continuous improvements
- Analysis of incidents and defects and proactive trackin
- Maintenance activities such as life cycle measures, configuration and reporting
- Service monitoring, availability control, handling of incidents and problem tickets service level communication
Requirements
- Previous experience in a similar role within banking & financial services
- Good understanding of IT integration and web technologies
- Experience in a business or user support function
- Good understanding of the following technologies: UNIX, bash, SQL, ITIL, Jira, Confluence or Wiki, Sharepoint, plus development background like Java, .net, Javascript, SOAP and restful services
- Fluency in English (written & spoken)
The assignment duration is planned for 12 months with a possible extension.
Start-date is ASAP.
I am looking forward to receiving your CV.
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