Beschreibung
Senior Business Analyst - ServiceNow Process Expert
Role Description:
Lead the delivery effort and account for milestone targets according to the project plan
Take ownership & responsibility for design & specification activities
Co-ordinate and lead testing, simulation, training and enhancement within Project team and with Functions
Coordinates and support test execution (review Test Scenarios, Test Script and Test Result documentation, assist Test Manager with stakeholder support during UAT, performs functional testing)
Drive decision making, direction setting, action definition & execution
Ensure processes are aligned, integrated and uniform
Report on the status of deliverables and progress against plan which feeds into the ITSM and wider program Governance model
Produce weekly monthly report to highlight risks, key decisions & progress
Directly manage and take responsibility for the Function Super Users within the assigned processes and provide knowledge, guidance and consultancy
Proactively manage application specific enhancements/defects
Represent the Galileo Program professionally and provide the public face of the relevant process areas when required
Work with the wider program teams to enable delivery of the processes
Work consultatively with stakeholders and retain focus to achieve the deployment schedule
Run iterative workshops with stakeholders as required
Work with Project management to assist with tracking & escalation of issues
Monitor and drive issue resolution and escalate out of line situations
Commit to and embody company beliefs and values of the company
Service Now Expertise:
Business Experience:
Experience in Event Management and Availability Management area in project and operational assignments
Experience of Service Management implementation/transformation programs as a business analyst (min 3 years) - this can include other tool sets (such as BMC Remedy, HP SM etc.)
Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
Experience of taking ownership for core ServiceNow module delivery with minimal management support
Working business knowledge of consulting services (including working with offshore development teams)
Service Management IT industry knowledge, ITIL aware (Foundation minimum)
Educated to a minimum of higher national diploma level
Skills:
Personal Skills Required:
Strong stakeholder engagement skills (including negotiation/mediation)
Strong customer focus and service attitude.
High personal motivation and energy.
Strong personal organizational skills
Good communication skills - both written and verbal
Empathy to understand issues from both the customer viewpoint and from individuals within the business, and to respond appropriately
Composure and the ability to remain calm and dispassionate
Ability to initiate action - seize opportunities to put ideas into action either personally or through engaging a team or the organization as a whole
Ability to motivate others through effective leadership skills combined with a high level of personal energy and enthusiasm
Judgement and Sensitivity
Team work and team motivation in a challenging IT environment
High affinity to work in an international as well as multicultural environment
High flexibility and experience in prioritizing tasks
Ability to deal with variable workload
To learn more about this opportunity please send your CV ASAP in Word format to Brine SA.
Work location: Basel Area
Start: ASAP
Duration: 07-Jan-2019 thru 30-Jun-2019, earlier possible
Workload: 100%
Salary: Local Market rate according to experience
Permit: EU permits
Language: English
Ref. Nr.: EW2555
BRINE SA has been providing its IT- and SAP specialists for short-, mid- and long-term projects in Switzerland since 1985, with customers primarily active in the following market sectors:
Financial services sector, especially banks and insurance companies
Pharmaceutical industry
Government and services sectors
BRINE SA is a stable, financially independent, Swiss enterprise with its head office in Zurich. Our services cover the entire IT spectrum, as well as interfaces to the various business sectors, and range from management- and IT-consulting through to software development and project implementation.
IT - Resources
We offer our top consultants, computer Profi's and SAP experts to our customers as external specialists for limited assignments and as well for permanent positions.
BRINE SA is especially distinguished by its renowned characteristic strengths:
Short reaction time - rapid selection and supply of consultant's CVs, with skills matched to customer requirements.
Quality - we take quality very seriously, both for internal and external-facing processes, thereby convincing many customers to maintain a long-standing business relationship with BRINE SA
Coaching - BRINE SA coaches and supports its consultants throughout the entire duration of the customer assignment.
BRINE SA is ISO 9001:2008 certified since 2014