Technical Account Manager

Vor Ort
6 months
Harvey Nash IT Recruitment Switzerland
flag_no Schweiz

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We are currently looking for an Technical Account Manager for our client, an international IT-company.

Support partners in integrating their data with Google. Understand how their data is structured and consult with them on the best way to integrate with Google. Provide high touch technical support. Troubleshoot, escalate and respond to product support requests from partnership teams. Leverage internal tools, logs and data to identify/troubleshoot issues. Act as liaison for Google Technical Services Product and Tools Operations, internal Product/Engineering and Development teams by establishing operating processes, reporting cadence and ongoing communications with these stakeholders. Learn and build expertise on new processes, operational tools and tracking applications. Compile, analyze and report on relevant partner or support Key Performance Indicators (KPIs). Drive optimizations and seek to reduce cost through tool or process improvements.

Your Profile:

  • French fluency (verbal and written)
  • BA/BS degree; in lieu of degree, 4 years relevant work experience
  • Experience in a Partner Management/B2B support role.
  • Experience in a project management role, working across cross-functional teams.
  • Strong project management, analytical, troubleshooting, influencing and problem-solving skills
  • Ability to manage multiple projects with competing priorities while working independently to drive projects to completion.
  • Ability to provide effective and pro-active communication to various stakeholders.
  • Effective problem-solving, troubleshooting and analytical skills.

Start: ASAP

Duration: 6 months

Location: Zurich

Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending your CV as a PDF/Word document to Mr. Do.

Due to work permit restrictions we can unfortunately only consider applications from EU, Swiss citizens or people who holds a current work-permit for Switzerland.

The first time in Switzerland?

In case of a successful placement, we support you with:

  • Work Permit
  • Finding an apartment
  • Health insurance
  • Administrative questions etc.