Beschreibung
Digital Business Analyst (Salesforce)
Project - key notes:
- Improving the customer experience is a key priority for 2018 and beyond.
- The ambition is one 24x7 point of contact for all clients customers reachable through channels of the customers' choice (eg portal, app, phone, chat, social media).
- Leverage machine learning and bot technology to make customer experience more efficient and effective
- Deploy and offer use of social media as a means to submit queries into our CRM system, analytics and advanced CRM tools
Description of activities:
- Interactions with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gathering, documenting and analysing business needs and requirements in the standard format used by the client.
- Above also includes non-functional requirements, acceptance criteria and related activities.
Essential Requirements:
- Minimum 7-10 years of experience working as Business Analyst.
- Must have Salesforce experience within BA roles done.
- Digital Business Analysis experience and been a Digital Business Analyst
- Great Personal skills with experience working in a multi-national environment.
- Problem-solving, analysis and documentation/specifications skills.
- Advanced written and verbal communication in English, including technical writing skills.
- Knowledge of customer service processes, tools and CRM is advantage