Beschreibung
Digital Business Analyst - Switzerland - Spain
About Next Link:
NextLink Solutions is an integrated consultancy helping to provide IT solutions to our clients across Europe, Asia-Pacific and North America. Founded in 1996, Headquartered in Lausanne (Switzerland), we offer IT Solutions by connecting technology professionals together around the world.
We are working strategically with one of our core clients who is looking for an experience and highly knowledgeable a Business Analyst
Project and responsibilities
- Improving the customer experience is a key priority for 2018 and beyond.
- The ambition is one 24x7 point of contact for all clients customers reachable through channels of the customers' choice (eg portal, app, phone, chat, social media).
- Leverage machine learning and bot technology to make customer experience more efficient and effective
- deploy and offer use of social media as a means to submit queries into our CRM system, analytics and advanced CRM tools
- Interactions with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gathering, documenting and analysing business needs and requirements in the standard format used by the client.
- Above also includes non-functional requirements, acceptance criteria and related activities.
Mandatory experience/skills
- Minimum 7-10 years of experience working as Business Analyst.
- Great Personal skills with experience working in a multi-national environment.
- Strong experience with sales force
- Problem-solving, analysis and documentation/specifications skills.
- Advanced written and verbal communication in English, including technical writing skills.
- Knowledge of customer service processes, tools and CRM is advantage
- Finance and banking experience
Interviews are now taking place, so call Niro immediately for a confidential chat. This is a great opportunity to work in a beautiful region of Switzerland - Spain.