Beschreibung
Are you looking for an interesting and challenging project in Switzerland, Zurich?
If yes, this is the right opportunity for you!
Do you feel comfortable working in an international team?
Dont stop! Continue reading!
NextLink Solution, a Swiss IT Consultancy Company that has been providing both IT services and IT staffing to major customers for the past 20 years, has an excellent opportunity that can take your career to the next level.
NextLink is looking for a VoIP and Call Center Specialist to work in Switzerland, Zurich for a contract position of 6 months in a multinational client. We have the possibility to work remote.
Responsibilities:
- Get aligned with the project technical requirements, analyze and deliver technical solutions - Contribute on the low level design solution and activities
- Build and implement the required configurations for voice and call center
- Support the Field engineers while they are working on activities in the physical sites
- Participate in the project to deliver and deploy the technical solutions required
- Participate actively to all the project meetings where he/she is required
- Ensure that his/her build activities adhere to agreed standards in the project
- Contribute to investigation, diagnosis and solving incidents that may appear while transitioning voice and call center services, users and devices onto the zone platform
- Relate closely with the Project Manager and the other project team members to get the tasks done as expected by the project timelines
- Escalate challenges and risks to the Project Manager to ensure awareness and finding solutions
- Maintain all technical documents up to date (low level design document, documents used to export/import data, configuration documents, site specific documentations)
- Maintain appropriate documents that are to be used for handover to Operations team
Must have:
- Level of education/qualification: Bachelor's Degree in Information Technology or related discipline
- At least 3-5 years experience in similar position
- Professional certifications (Cisco certified)
- Cisco Unified Contact Center Enterprise Specialist
- Cisco Collaboration Specialist (at least CCNP Collaboration)