Beschreibung
Senior Business Analyst - ServiceNow/BMC Remedy/HP SM/ITIL.
Description:
For one of our clients we are looking for Senior Business Analyst who is going to supporting the Data Migration stream of the Galileo project in a flexible role. The project will be challenged to deliver multiple streams of work in both data management and configuration/release of enhancements over the coming months. The Data Migration Analyst will take on the ongoing development of the Remedy migration toolset and manage the multiple conflicting requirements from stakeholders.
Responsibilities:
* Engage with stakeholders that own the data coming into ServiceNow
* Suggest ServiceNow tables where the specific data (coming from an interface) can reside
* Expert on data concepts
* Knowledge of ServiceNow data structures
* Expert on Service Models and ITIL Service concepts applied to real world business
* Familiarity with Project and Systems Development Life Cycle Methodologies including Agile
* Familiarity with IT structured analysis methodologies, including process and data flow diagramming
* Represent the Galileo Programme professionally
Required Skills:
* Experience in at least one Major ServiceNow delivery
* Experience of Service Management implementation/transformation programs as a business analyst (min 3 years) - this can include other tool sets (such as BMC Remedy, HP SM etc.)
* Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
* Experience of taking ownership for core ServiceNow module delivery with minimal management support
* Good knowledge of translating business functional concepts into ITIL structures such as Business Services, Service Offerings.
* Working business knowledge of consulting services (including working with offshore development teams)
* Service Management IT industry knowledge, ITIL aware (Foundation minimum)
* Strong stakeholder engagement skills (including negotiation/mediation)
Education:
* Bachelors or Master degree or relevant experience
Languages:
* Excellent English and Communication skills essential
* German (Good to have)
Reference No.: 917518NC
Role: Senior Business Analyst_ ServiceNow/BMC Remedy/HP SM/ITIL
Location: Basel und Region, Switzerland
Workload: 100%
Start Date: ASAP
Duration: Till
Should you find yourself suitable for this position then please send us your complete CV using the link in this advert.
About us: ITech Consult is a certified ISO 9001:2008 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.