Beschreibung
For our pharma client in Basel we are currently looking for a Technical Support & Deployment Coordinator.
This role is part of our clients Pharma Research and Early Development Digital Biomarker program.
The program's focus areas are:
- Design digital biomarkers: Define ways to capture clinical outcomes using sensor data collected from smartphones and wearables
- Develop apps and data processing pipeline: Establish processes, software, and infrastructure to handle big data collected from sensors in clinical trials
- Deploy digital biomarkers to clinical studies: Generate data to validate approaches and support decision making
- Analyse and interpret sensor data: Identify signals for disease severity and progression in sensor data collected from patients in trials
Tasks and responsibilities:
Technical support:
- Manage 2nd-line/technical customer support for CROs, study coordinators and physicians related to remote patient monitoring solutions that are used in clinical studies
- Establish and document scalable support processes across clinical studies, including preparation of training materials
Deployment management:
- Plan deployment workflows and logistics
- Manage device deployments
- Plan equipment demand and provide input to purchasing process
Must Haves:
- 3+ years of IT project experience
- 3+ years of similar experience highly preferred (technical support, deployment management)
- Customer and/or technical support experience
- Capable of combining project and operational work
- Skilled with technology
- Ability to work independently
- Ability to plan work ahead and manage and direct execution by others
- Quality mindset and attention to detail
- Process-oriented but still flexible
- Fluent English speaker or equivalent (written and spoken)
Nice to Haves:
- Logistics support experience
- Pharmaceutical industry experience
- Mobile Device Management experience
- Project-based work experience within the area of clinical development
- Good German skills, written and spoken
Start Date: 02.07.2018 (latest 16.07.2018)
Duration: End of year with option for extension
Location: Basel
Are you interested to work in this challenging position?
Benjamin Wenk, Talent Resourcer, is looking forward to receiving your complete profile. Please send an e-mail.
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