Application Service Manager

Vor Ort
19 months
RM IT Professional Resources AG
flag_no Schweiz

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Application Service Manager with profound Jira, Confluence and Jive knowledge wanted for our Basel based client in the pharmaceutical sector.

Your experience/skills:

  • Working experience in Application Service Management or deputy role, preferably in IT
  • Good knowledge of team tools such as Jira, Confluence and Jive
  • Systems analysis experience with proficiency in reporting tools like Spotfire
  • Familiarity with logistics along with compliance systems experience
  • Strong communication skills with a customer and quality focused mind-set
  • Languages: fluent English both written and spoken

Your tasks:

  • Providing scientific support, problem management and operational oversight in applications for Transport and Trade Management to enable scientists to gain maximum value from the product
  • Training users and helping to exploit the product to solve new problems and support new processes and workflows
  • Identifying recurring incidents and frequent requests ad well as providing self-service or first-line-supporter solutions
  • Creating change request tickets while collaborating with other teams on shared data between two systems
  • Coordinating root cause analysis while handling problem management and prioritising problems
  • Tracking progress document results, monitoring and reporting

Start: 05/2018
Duration: 19MM+
Location: Basel, Switzerland
Ref.Nr.: BH12699

Does this sound like an interesting and challenging opportunity to you? Then take the next step by sending us your CV as a Word document and a contact telephone number.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

Going the extra mile

New to Switzerland? In case of successful placement, we support you with:

  • All administrative questions
  • Finding an apartment
  • Health - and social insurance
  • Work permit and much more