Beschreibung
Major Accountabilities:
- Act as 1st level support
- Cover phones from from Mon-Fri
- Manage calls and solve respective requests (call center activities) in the R2P area; ensuring turn-around-time
- 1st level support for any enterprise asset in scope of the EU FSC (eSHOP SRM, VIM, Basware IP)
- eTravel support for markets still in the EU FSC scope
- Initiate invoice processing corrections according to stakeholder input
- Train other team members and onboard new joiners
- Close collaboration with all R2P streams
Key Performance Indicators:
- Efficient and timely resolution of requests and phone calls
- Provide true, complete and correct information to internal and external clients
- Meet deadlines in respect of response time
- Generic mailboxes up to date and no escalations from markets
- No missed phone calls
- Customer feedback survey
Your Profile:
- Commercial diploma, degree or school diploma in finance and/or accounting or relevant experience
- 1-2 years in account payable department (preferably shared services) or customer service
- Fluent in English and German and at least two other European languages (French, Italian, Spanish, Portuguese)
Is it you who we're looking for?
Great!
Do not hesitate to send us your updated CV. We're looking forward to getting you known.