Beschreibung
For our client, a pharmaceutical company in Basel, we are looking for a:
ServiceNow Business Analyst
Our pharma client needs a Senior IT Business Analyst roles acting as ServiceNow Process Cluster Leads to enable and drive the delivery of an agile ServiceNow project within tight business time lines. The first project role described here will require an intensive management of ServiceNow ITSM Processes in the cluster focusing on Service Request Framework and Service Request Management. It necessitates close liaison with the ServiceNow project team, end-client stakeholders, multiple supplier representatives and on & off-shore development. The engagement will ensure that core defects, enhancements or alternative working methods required to deliver the initial scope for Go Live are identified, agreed, delivered and tested with support from offshore test resources.
Responsibilities:
Lead the delivery effort and account for milestone targets according to the project plan
Take ownership & responsibility for design & specification activities
Co-ordinate testing, simulation, training and enhancement
Provide over-sight with offshore test teams (review Test Scenarios & Test Script documentation, assist Test Manager with stakeholder support during UAT)
Enable decision making and direction setting
Ensure clusters processes are aligned, integrated and uniform
Report on the status of deliverables and progress against plan which feeds into the ITSM and wider Programme Governance model
Produce weekly monthly report to highlight risks, key decisions & progress
Directly manage and take responsibility for Process Experts within the assigned cluster and provide knowledge, guidance and consultancy
Proactively manage application specific enhancements/defects
Highlight any risks and issues observed
Represent the clients Program professionally and provide the public face of the relevant process areas when required
Work with the wider programme teams to enable delivery of the processes
Work consultatively with stakeholders and retain focus to achieve the deployment schedule
Run iterative workshops with stakeholders as required
Work with Project management to assist with tracking & escalation of issues
Monitor and drive issue resolution and escalate out of line situations
Commit to and embody company beliefs and values of the company
Key Skills and Experience Required:
Business Experience:
Experience in at least one Major ServiceNow Process delivery area
Experience of Service Management implementation/transformation programs as a business analyst (min 3 years) - this can include other tool sets (such as BMC Remedy, HP SM etc.)
Keen awareness of limitations of ServiceNow & good practice design for solutions of enterprise scale
Experience of taking ownership for core ServiceNow module delivery with minimal management support
Working business knowledge of consulting services (including working with offshore development teams)
Service Management IT industry knowledge, ITIL aware (Foundation minimum)
Educated to a minimum of higher national diploma level
Start date: ASAP
End date: 30.11.2018 (extension possible)
Location: Basel