Beschreibung
Major Accountabilities:
- Act as 1st level support:
- Cover phones from from Mon-Fri
- Manage calls and solve respective requests (call center activities) in the R2P area; ensuring turn-around-time
- 1st level support for any enterprise asset in scope of the EU FSC (eSHOP SRM, VIM, Basware IP)
- eTravel support for markets still in the EU FSC scope
- Initiate invoice processing corrections according to stakeholder input
- Train other team members and onboard new joiners
- Close collaboration with all R2P streams
Key Performance Indicators:
- Efficient and timely resolution of requests and phone calls
- Provide true, complete and correct information to internal and external clients
- Meet deadlines in respect of response time
- Generic mailboxes up to date and no escalations from markets
- No missed phone calls
- Customer feedback survey
Your Profile
- Commercial diploma, degree or school diploma in finance and/or accounting or relevant experience
- 1-2 years in account payable department (preferably shared services) or customer service
- Command of English (First level) and at least 2 other European languages - German, French, Italian, Spanish/Portuguese
Is it you who we're looking for? Great! Do not hesitate to send us your updated CV. We're looking forward to getting you known.