Beschreibung
Head of AM Services - Application Maintenance
Whitehall resources are currently recruiting for a Head of Application Maintenance Services for our client in Switzerland.
Start:
End:
Location: Zürich
Working schedule: 90% onsite, some late evenings possible (rarely)
Must have:
- Experience working on a Global level
- GXP and SOX experience
- Experienced working Autonomously
- Stakeholder manager experience and Stakeholder conflict manager
- ITIL experience - IT Service Management
- Vendor management experience
- Financial management know how - Cost accounting
OBJECTIVES:
- Lead service delivery of application maintenance and outsourcing operations
- Support leadership team in establishing and following global processes
ACCOUNTABILITIES
- Define and implement strategies to deliver results related to application service delivery
- Interface with key solution vendors, and extract maximum value of vendor relationships on behalf of the client
- Lead strategic project efforts for Enterprise Application Services group
- Perform contract management activities, including developing contracts, following through the processes defined in the contracts, making any needed changes to the contracts
- Manage transfer of IT services between vendors, and between internal resources and vendors
- Liaison between IT groups and Vendors, in conducting everyday operations, and resolve issues
- Risk identification, prevention and management
- Prioritize requests and demands, and plan resources accordingly
- Supervise service operations by reviewing reports against contract Key Performance Indicators(KPIs), and taking corrective actions
- Management responsibility for various programs that includes Matrix management of multi-disciplinary, cross-functional team members across the global organization
- Provides guidance for team members, reviews progress with them, and provides critical feedback to members and/or manager when necessary.
- Generate collaboration, cooperation and communication across IS/IT groups as needed
- Identify opportunities for continuous improvement, including new approaches and processes to benefit the organization
- Envisions new solutions to accomplish strategic IS/IT initiatives
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS
- Experience with application support, development, maintenance and outsourcing operations
- Excellent proficiency in Microsoft Office products. Must be capable of creating effective reports, charts and presentations to various levels, including senior leadership team
- Strong bidirectional communication skills to have effective interaction with internal and external team members composed of diverse backgrounds
- Proven success in reducing operating costs
- Strong negotiation and analytical skills
- Strong organizational change management(OCM) skills
- Fast learner and self-motivated, working independently but seek management support and guidance as needed
- Ability to work with global teams in different time zones
- Solid understanding on budgets, finance and contract life cycle
- Self-motivated and highly organized for accomplishment
LICENCES/CERTIFICATIONS
- ITIL Certification preferred
- Certified Project Management Professional (PMP or Prince2)
If you are interested please get in touch with me via Email and Telephone.
Whitehall Resources are leading ERP Recruitment specialist in the provision of SAP, Oracle & IT recruitment in the UK and Internationally.