Auftrag A5814 - Projektleiter / Transition Manager – Service Desk Consolidation Programme (contract)

Basel-Stadt, Basel  ‐ Vor Ort
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Beschreibung

Projekt Nr.: A5814
Startdatum: sofort
Branche: Pharma Unternehmen
Dauer: 6 Monate mit Option
Einsatzort: Basel
Publiziert am: 18.01.2018
Mögliche Vertragsarten: Verleih

?https://www.ghrgroup.ch/de/kandidaten/vakanzen/details/orderNr/A5814.html

Beschreibung
Für unseren Kunden suchen wir einen sehr erfahrenen Projektleiter – Service Desk Consolidation Programme wie folgt (English)

Role Description
? The Projectleader has responsibility for ensuring delivery of Transition activities relating to the setup of new service provision and/or transfer of a set of countries to the Global Service Desk.

Purpose
? The Service Desk Consolidation Programme program will bring a significant amount of change to the future operating model of L1 Service Desk and On-Site Services to in-scope countries.
? The introduction of this change will be driven by the supplier and it is vital that it is executed in such a way that delivers the expected benefits to the client whilst minimising disruption to day to day business activities.
? The role of the projectmanager will be to manage the delivery of a specific portfolio of work packages covering a region of countries to the newly established services.
? This role will be critical to the success of the program as the successful candidate will be the conduit between what happens ‘on the ground’ and the central Program team.

Responsibilities
? Works with the supplier to confirm scope and plans for wave/country/location/service delivery
? Monitor supplier progress and report back to the main program using standard processes defined by the program PMO
? Be the first line of escalation for the supplier and resolve issues and conflicts where possible
? Ensures that ‘customer responsibilities’ (as defined in the associated work packages) are met according to agreed supplier plans
? Monitors supplier milestones and delivery dates
? Validates overall progress vs supplier reporting
? Coordinating project/service team and sub-team activities
? Actively following and promoting appropriate Governance for transition processes and operations
? Communicating with stakeholders and managing expectations on deliverables
? Monitoring and reporting of performance, progress and risk status
? Travelling to customer locations

Behaviourall
? Strong communication skills
? Diciplined at reviewing within demanding timescales
? Ability to work closely with suppliers and client stakeholders
? Good co-ordination skills
? Self starting/highly motivated
? Good attention to detail
? Ability to problem solve
? Ability to work in remote geographies and quickly establish themselves in an effective manner
? Ability to deal with ambiguity

Knowledge/ Experience
? Background in project execution
? Background knowledge of HM services and projects
? Knowledge of Pharma companies environment and geographies desirable
? Previous Service Transition experience on Service Desk & On-Site
? Previous experience in managing in offshore model

Anforderungen
? Transition Manager ein Muss
? Projektleiter ein Muss
? Service Desk Manager ein Muss

Sprachen
Deutsch sehr gut von Vorteil
?Englisch sehr gut ein Muss

Wir freuen uns auf Ihre Bewerbung

André van Sprundel
CEO

GHR Global Human Resources AG
Blegistrasse 13
CH-6340 Baar / ZG

Tel:
Direktnr:
Fax:
E-Mail:
Web: ?http://www.ghrgroup.ch

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Start
ab sofort
Dauer
6 Monate
(Verlängerung möglich)
Von
Global Human Resources
Eingestellt
18.01.2018
Ansprechpartner:
André van Sprundel
Projekt-ID:
1486796
Vertragsart
Freiberuflich
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