Beschreibung
We are currently looking for a Site Manager.
Your role:
- Guarantee a stable and performing operation of the E-commerce platform and IT ecosystem
- Ensure an up-to-date information base for the digital business and manage E-commerce Back Office tools
- Collaborate with and communicate technical information between internal IT, Business, and external partners
- Manage digital retail calendar occasions with marketing and content teams
- Provide technical support and consulting within and across departments (eg, Customer Service, Retail Processes)
- Facilitate the anchoring of projects within the department's system environment
- Manage release planning for deployments, hot fixes, and the coordination/approval of changes at the live system
- Handle technical issues (bug reporting, change requests, tasks and tickets) in close collaboration with internal and external partners
- Coordinate and solve critical incidents in collaboration with IT teams
- Ensure proper testing processes and quality assurance
- Document workflows, processes, and technical interfaces
Your profile:
- Degree or certificate in a relevant field (eg Business, IT, Operations Management)
- At least 2 years relevant work experience at the administrative level
- Experience in change management, information management, and communication processes
- Ability to manage and solve incidents in a professional way
- Basic experience in quality assurance and testing
- Experience with E-commerce software platforms (preferably Intershop and/or SAP Hybris) and profound knowledge in E-commerce processes
- Excellent visual, written, and verbal communication skills
- Proven ability to interact with multiple teams including both technical and non-technical users
- Strong result-driven work style
- Ability to leverage resources efficiently
- Strong sense of accountability
- Fluent in German and English