Beschreibung
Program Manager: ServiceNow ITSM Life Sciences, Pharmaceuticals
A world renowned pharmaceutical organisation in Basel is seeking a Program Manager with experience managing multiple ServiceNow projects. The successful candidate will have strong pharmaceutical/life science industry experience.
Role Purpose:
- Responsible for program/project management, in order to manage and complete the project in accordance with agreed plans and budgets throughout all phases, without impacting on business continuity
- Primarily accountable to manage externals Service Now experts in their delivery for the IT Operating Model program
- Leads the functional/technical teams through all phases of the project
- Stakeholder management for senior IT stakeholders (CIO and direct reports)
- Accountable to ensure integrity of the product during the deployment
- Accountable for the development of testing and migration strategies
- Thought leader on migrations from Remedy on Demand to Service Now for IT service management processes
- Manages project risks and issues, and pro-actively starts mitigation actions, ensuring technical integration
Requirements:
- Experienced and skilled program/project manager which successfully performed similar role in multiple major ServiceNow ITSM delivery projects in major, complex multinational companies
- Team work and team motivation in a challenging IT environment
- High affinity to work in an international as well as multicultural environment
- Excellent written and verbal communication skills
- High flexibility and experience in prioritizing tasks
- Ability to deal with variable workload