Beschreibung
Support L3 with profound MySolutions, Catalyst, Space and TAG knowledge wanted for our Zurich based client in the banking sector.
Your experience/skills:
- Bachelors Degree based in IT, Computer Science, Mathematics or Engineering
- Working experience in the banking field is advantageous
- Understanding of Wealth Management applications
- Ability to support the development team in defect fixing, incident analysis and production status reports
- Languages: fluent English both written and spoken
Your tasks:
- Providing 3rd level support for strategic applications in collaboration with 1st/2nd level support, different development teams and the CTO
- Managing tighter SLAs for ensuring the overall SLA of service delivery
- Creating and maintaining KDB for troubleshooting issues and new configurations to enable SDOs for knowledge management
- Analyzing user behavioral and KPI reporting as well as providing suggestions for improving the product and partner with product management team
- Ensuring minimal slippage and escalations to 4th level support
Start:
Duration: 12MM+
Location: Zurich, Switzerland
Ref.Nr.: BH12068
Does this sound like an interesting and challenging opportunity to you?
Then take the next step by sending us your CV as a Word document and a contact telephone number.
Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.
Going the extra mile
New to Switzerland?
In case of successful placement, we support you with:
- All administrative questions
- Finding an apartment
- Health - and social insurance
- Work permit and much more