Beschreibung
Job Mission
The Walk Up Centers (aka Tech Centers) are one of the three primary support options in NIBR.The Tech Center Specialist plays a crucial, hands on role in
providing technical support and education to both scientists and administrators.This role is responsible for providing day to day support of IT devices (PCs,
Macs, mobile devices), infrastructure, and applications (eg, both off the shelf and internally developed).In addition to providing local, hands on technical
support to personnel within their area, the Technician must build and maintain strong working relationships with users and other support personnel.
Major Accountabilities
Provide high quality, friendly, proactive support and education services to all NIBR users within a Tech Center location
Responsible for installing and configuring desktop software and peripherals
Strong knowledge and the ability to troubleshoot MS Win 7/10, MS Office, Adobe, Modern Browsers, Internal Applications, and more
Ability to troubleshoot OS X Mountain Lion/Mavericks, MS Office Mac, Adobe, Safari, Parallels, Keychain, and other iOS related issues
Partner effectively with IT resources to provide reliable end to end IT service delivery
Perform trending and continuous improvement analysis within areas of responsibility
Record problem and resolution details in the ticketing system
Provide end user training with traditional and modern training methods, tools and techniques
Michael Bailey International is acting as an Employment Business in relation to this vacancy.