Beschreibung
Harvey Nash is looking for a Tech Center Specialist for a 12 + month project in Switzerland. This role is responsible for providing day-to-day support of IT devices (PCs, Macs, mobile devices), infrastructure, and applications (eg, both off-the-shelf and internally developed). In addition to providing local, hands on technical support to personnel within their area, the technician must build and maintain strong working relationships with users and other support personnel. You are responsible for. Providing high-quality, friendly, proactive support and education services to all users within a Tech Center location. installing and configuring desktop software and peripherals. Partnering effectively with IT resources to provide reliable end-to-end IT service delivery. Performing trending and continuous improvement analysis within areas of responsibility. Recording problem and resolution details in the ticketing system. Providing end user training with traditional and modern training methods, tools and techniques
Requirements.
Strong knowledge and the ability to troubleshoot MS Win 7/10, MS Office, Adobe, Modern Browsers, Internal Applications, and more. Experience in supporting global IT desktop and lab services including configuration, patching and diagnosis of server/desktop/PC systems, Mac Systems, and Mobile Devices (eg, iPhone, iPad, Android). Proven ability to educate end users on device and application capabilities. Excellent communication, interpersonal, and problem solving/analysis skills. Skills in communicating complex ideas effectively, both orally and in writing. Ability to work well with all levels of management and employees. Outgoing, friendly personality - willingness to be proactive and seek out work. Good analytical, organizational, and communication skills. Ability to multi-task and prioritize. Willingness to own issues until they are resolved. Proven ability to remain calm in stressful situations. Comfortable with changing priorities. An understanding of, and ability to provide, excellent customer service. A willingness to learn. Apprenticeship in a technology field or equivalent work experience. Professional certifications (MCSE, Cisco, CompTIA A+/Net+, ACMT) a plus. Experience as a class room trainer a plus.
Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.