Beschreibung
Job Purpose:
Act as Subject Matter Expert for managing stakeholder requests; manage calls from suppliers and associates related to invoice and payment inquiries and resolve requests raised by e-mail. Ensure timely resolution of requests in high quality within agreed response time
Major Accountabilities:
* Act as 1st level support:
* Cover phones from from Mon-Fri
* Manage calls and solve respective requests (call center activities); ensuring turn-around-time
* 1st level support for any enterprise asset in scope of the EU
* eTravel support for markets still in the EU scope
* Initiate invoice processing corrections according to stakeholder input
* Train other team members and onboard new joiners
* Close collaboration
Ideal Background:
Education (minimum/desirable): Commercial diploma, degree or school diploma in finance and/or accounting or relevant experience.
Experience: 1-2 years in account payable department (preferably shared services) or customer service
Languages: Command of English (First level) and at least 2 other European languages - German, French, Italian, Spanish/Portuguese.
Other Competencies:
* Ability to organize and manage high workload
* Thoroughness (excellent attention to detail)
* Has good problem identification and resolution skills
* Excellent communication skills (oral, written, and listening)
* Demonstrates initiative, customer and result orientation
* Able to work without direct supervision, team player
* Fast learner for IT applications and processes
Michael Bailey International is acting as an Employment Business in relation to this vacancy.