Solution Center Specialist (1st level support)

Fribourg  ‐ Vor Ort
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Beschreibung

Job Purpose:

Act as Subject Matter Expert for managing stakeholder requests; manage calls from suppliers and associates related to invoice and payment inquiries and resolve requests raised by e-mail. Ensure timely resolution of requests in high quality within agreed response time

Major Accountabilities:

* Act as 1st level support:

* Cover phones from from Mon-Fri

* Manage calls and solve respective requests (call center activities); ensuring turn-around-time

* 1st level support for any enterprise asset in scope of the EU

* eTravel support for markets still in the EU scope

* Initiate invoice processing corrections according to stakeholder input

* Train other team members and onboard new joiners

* Close collaboration

Ideal Background:

Education (minimum/desirable): Commercial diploma, degree or school diploma in finance and/or accounting or relevant experience.

Experience: 1-2 years in account payable department (preferably shared services) or customer service

Languages: Command of English (First level) and at least 2 other European languages - German, French, Italian, Spanish/Portuguese.

Other Competencies:

* Ability to organize and manage high workload

* Thoroughness (excellent attention to detail)

* Has good problem identification and resolution skills

* Excellent communication skills (oral, written, and listening)

* Demonstrates initiative, customer and result orientation

* Able to work without direct supervision, team player

* Fast learner for IT applications and processes

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

Start
ab sofort
Dauer
6 months
Von
Michael Bailey Associates - Zurich
Eingestellt
17.05.2017
Projekt-ID:
1345184
Vertragsart
Freiberuflich
Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.
Registrieren