Beschreibung
Detail scope analysis, project planning, execution tracking and reporting for the following work streams:
* Other Service Operations
* Review and - if required - update of TIS SOPs, WIs and other documentation affected by new global processes and the migration to ServiceNow.
* Reports for SLA reporting and service invoicing
* Technical interfaces to TIS specific tools
* Release & Test Mgmt
* Testing of ServiceNow releases in regards to deployment waves
* Implementation/testing of 40 TIS specific forms needed to manage services in ServiceNow