Beschreibung
Global Account Manager - Relationship Management/Demand Management/Multinational Environment/English.
About us: ITech Consult AG is a certified ISO Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialised in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.
Reference No: 916293NC
Role: Global Account Manager
Industry: Pharmaceutical
Location: Basel und Region; Switzerland
Workload: 100%
Start Date: ASAP
End Date: 9 months (including possible extension of another 9 months)
Background
-Relationship Management between the infrastructure department and all other IT internal departments
-SPOC (single point of contact) for the internal IT customers for all infrastructure needs and suggested improvements (server, network, access, cloud, addressing a root cause analysis)
-Demand Management: collects all technical infrastructure requirements from the internal IT customers; sometimes also from scientific community. Manages the demand and expectations with the accounts and the infrastructure peers
-Roadmap: Translate all annual demand into a visual roadmap and update regularly
Job Requirements
-Excellent communication skills - more important than any technical skills
-Excellent presentation skills (written and verbal)
-Promote a climate of "happy customers" and happy team members
-Experienced working in multinational teams; ie sensitive of cultural differences and adaptable
-Experienced working in a global setup; e. comfortable with video conferences and remote work
-Professional personality with a "getting things done" attitude
-Fluency in English (knowledge of additional languages is an advantage)
Details
Relationship Management:
-Building bridges between infrastructure and internal IT customers: Establish partnership and close cooperation with approximately 5 assigned accounts
-Address pain points and negative feedback with solution-oriented actionable next steps
-Own and moderate regular account meetings; establish a two-way-communication
-Build trust and credibility through communication, character, competency and context
-Bridge with peers within the infrastructure department.
Demand Management:
-Develop and communicate the overall aligned strategic demand for the account
-Manage expectations collaboratively with the accounts and infrastructure peers,
-Negotiate between infrastructure and informatics teams to find pragmatic solutions
-Align IT, infrastructure goals and objectives with business needs & priorities
-Develop business cases for projects; evaluate feasibility of new demand
-Professional hand over of demand and requirements to the execution teams such as project management or engineering
Strategic Roadmap:
-In collaboration with the account, develop and communicate the overall strategic roadmap
-Translate all annual demand into a visual Roadmap of the account and update regularly
-Know and understand their strategic outlook and how the demand fits into the infrastructure organization; support planning process
Education
-BSc or higher degree
Language(s)
-Excellent spoken and written skills in English
-Knowledge of additional languages is an advantage, but not a must
Should you find yourself suitable for this position then send your complete dossier using this link in the advert.
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