Beschreibung
For our client, a global banking company in Zürich, we are looking for
Application Support
for a 12-month contract
We support two main areas, Group Finance and Treasury:
- Group Finance IT is responsible not only for the books & records, regulatory reporting and disclosures of the bank, but also for producing performance management reports for the Board of Directors and other senior management stakeholders.
- Treasury IT supports Global Treasury and the Liquidity Management and Measurement functions of the Bank. The main areas of delivery are:
Key Responsibilities
- A support role in production services for Risk & Finance IT (Group IT)
- Exposure to formal ITIL support standards - incident, problem and change management
- Opportunity to develop a thorough understanding of the Swiss Finance IT environmen
- Chance to become a Subject Matter Expert for one or more applications in the application portfolio
- Responsibility to drive OLAs and SLA adherence between IT to IT and IT to business
- Involvement in Major incident management governance and resolution
- Opportunity to drive production stability through orchestration of defined resolution strategy
- Ownership for the IT/incident tickets open in the area of responsibilit
- Driving full root cause analysis and a detailed investigation of issues in the agreed time
- Key visibility in managing relationships with IT & User senior stakeholders globally
- Involvement in Proactive communication of incidents to users and senior management
- Collaborations with support teams globally
Essentials Skills and Qualifications:
- 3 years' plus experience in an IT Support or IT Operations role
- Strong stakeholder communication skills
- Distinctive analytical thinking, solution-oriented personality
- Practical experience with Unix/Linux and Shell Scripting
- Experience with Relational Databases (ideally Oracle)
- University degree (or equivalent) qualification in an IT/Quantitative subject
- Excellent communication skills in English, German is a plus
Desired Skills and Qualifications:
- Batch/Control-M experience is a strong plus
- ITIL V3 certificate is a strong plus
- Ability to do on-call duty and to work on weekend/holidays on month end or special events as scheduled
Klaudia Burdzy
(see below)