Beschreibung
For our client, an international company based in Zurich, we are looking for an experiencedDelivery Manager - BI & Analytics Services (3340)
In this position you will deliver BI & Analytics services across all platforms. You will play a key role in defining the service management requirements, ramping up the required services and resources as well as ensuring new solutions are smoothly being transitioned into regular operations.
Required Skills:
- University level education or equivalent
- Deep knowledge and experience in BI & Analytics technologies as well as Service Management both at application and platform levels
- Strong ability to efficiently manage events
- Proactive communication with business stakeholders
- Fluent in English (spoken and written). Further languages preferred
Ideally, you have the following skills:
- Prior experience working in a financial services environment, preferably insurance
- Service Management certification (e.g. ITIL)
- Over 5 years of relevant BI experience, with strong functional and technical background in MSSQL as well as SAP, BusinessObjects, IBM DB2 Data Warehousing, Informatica, PowerCenter, Microstrategy
- Experience with front end applications in complex infrastructure environments such as Citrix
- Proven ability to drive teams for highly effective delivery leveraging multi-source staffing models including internal and external partners
- Effective communication, presentation and relationship management skills
- Ability to work independently & effectively in a global organization, under time pressure and to manage ambiguity
Your Responsibilities
- Manage the service delivery of applications according to SLAs and address gaps with the business
- Collaboration with Project Management and Solution Design teams
- Acting as single point of contact for a specific application portfolio or function, managing customer relationships and ensuring the service levels are fully met
- Driving service management communications towards business partners and IT stakeholders; managing the end-user satisfaction process and service improvement programs, as well as escalation and complaint management
- Processing requests and dispatching for fulfillment
- Reviewing service performance with Application and Platform support teams
- Developing and maintaining service catalogues
- Managing Application Support teams across different locations
Are you ready for a new challenge and available immediately, then please do not hesitate to send us your CV in .doc/x format to