Project Manager Customer Relationship Management (m/f)

Zürich  ‐ Vor Ort
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Beschreibung

Alpina HR is looking for a Senior Business Analyst and Project Manager Customer Relationship Management (m/f)

Level: Senior
> 5 years of Avaloq experience

Key Accountabilities:
• Project management of a CRM project to introduce new CRM functionality
• Business analysis, specification and implementation (parameterisation) in the area
of CRM, especially Contact management, Sales Opportunities, Campaign
Management, RM Workplace, Frontline reporting
• Thorough understanding of the Wealth Business Processes, Products and Services
• Support business functions with technical tests in test- and integration environments
• Stakeholder management including business & technical end user consulting
• Service management: Post Go Live 3rd level support
• Change management: Support specific projects within set terms of reference and
defined processes providing conclusions and recommendations as required

Skills:
• Experience in working in an international team with native and non-native English
speakers
• Fluent English written and spoken
• Technical know-how in operating systems, databases and applications
• Avaloq certification
• PL/SQL skills
• Project management
• Oracle database know-how (preferred)
• German written and spoken (preferred)

Required Experience:
• University degree or equivalent in computer science or engineering
• Experience in business analysis, consulting
• Experience in project management
• Proven experience of operating in a technical/IT environment with at least 5 years in
application design and engineering and 3 years in project/program management
• At least 3-5 years of Banking experience in CRM area (Business Know How)
• At least 3-5 years of Avaloq experience
• Education in banking (preferred)

Please do not hesitate to contact us if you are interested or if you have further questions. We are looking forward to your response!
Start
11.2015
Dauer
6 Monate
(Verlängerung möglich)
Von
Alpina HR Services AG
Eingestellt
21.10.2015
Ansprechpartner:
Christoph Dohmen
Projekt-ID:
1004900
Vertragsart
Freiberuflich
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