HR Operations Specialist - C&B

Bern  ‐ Vor Ort
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Schlagworte

Case Management Workday Forschung Kundendienst Kommunikation Personalinformationssystem Personalwesen Knowledge Management Operational Excellence SAP Applications Dienstgütevereinbarung Metriken Verwaltungstätigkeiten Kpi-Berichterstattung

Beschreibung

HR Operations Specialist -Compensation & Benefits

Location: Bern, Switzerland

Duration: 12 months -Hybrid (2 days per week Home Office)

Start date: (Ideally)

Languages: German and English required

Our client is currently looking for a Human Resources professional to join their team. You would be in charge of the resolution of HR issues related to the Compensation and Benefits and Reward and Recognition areas. You would act as the 2nd point of contact for all employees and managers, liaising with the Center of Expertise (CoE) or HRBP when necessary.

Responsibilities
  • Ensures execution of End-to-End processes and all tasks associated from Workday and local Systems (e.g. SAP). Conducts day to day HRIS transactions processing in Workday and other related HR Systems.
  • Supports HR COEs Compensation and Benefits for executing core, common and consistent processes, tasks and overall administration, and ensures continuity and successful delivery of functional services to users throughout the organisation.
  • Responsible for adhering to appropriate HR Operations KPI's; will Assist HR Service Centre Director in developing standard work, service level agreements and key performance indicators for all areas of the department.
  • Conduct research of issues as appropriate and provide resolution in a timely manner.
  • Create, monitor, and close out tickets in the case management tool, as well as work closely with other HR staff members, and HR systems to provide service and support to all other HR functional areas.
  • Ensures that case notes are professionally written and that they thoroughly and accurately detail the problem and the proposed resolution
  • Identifies escalation trends and opportunities for process change and/or new solutions.
  • Assists in identifying areas to improve communications and efficiency of operations and implementing changes.


Education
  • Associates degree within Business/ HR or related field required.
  • Bachelor's degree in a related field is preferred but not required
  • SHRM certification a plus.


Experience
  • 2-5 years of experience in HR, preferred HR Operations and/or a Shared Services operation or closely related experience.
  • Knowledge of Case Management and Knowledge Management systems (e.g. Service Now or others)
  • Demonstrated ability to drive customer service and operational excellence.
  • Demonstrated high level of integrity when dealing with sensitive and confidential information
  • Languages: German and English required, other languages as a plus (Spanish, French, Italian)
  • Demonstrated ability to meet SLAs, and use of Metrics and Analytics to measure performance


*Please note that since the position is in Switzerland (not EU), we are only able to work with people who have a European passport or already has a Swiss working permit/citizenship. I will be able only to get back if suitable

If you think that this role is suitable for either you or someone in your network, do not hesitate to reach out for more details or send through your CV.

Sthree Switzerland is acting as an Employment Business in relation to this vacancy.
Start
11/2022
Dauer
12 months
Von
Real Staffing
Eingestellt
17.11.2022
Projekt-ID:
2499703
Vertragsart
Freiberuflich
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