Business Analyst (E2E Customer Experience) (m/f/d)

Zürich  ‐ Vor Ort
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Beschreibung


  • As a modern company, our client is constantly developing and breaking new ground in the process

Business Analyst (E2E Customer Experience) (m/f/d)

Reference: -en
Start: asap
Duration: 6 MM+

Main tasks:
  • You analyse the market as well as external and internal company data, identify potentials and create forecasts
  • You work closely with team-internal specialists (analytics, UX, content, IT, search engine marketing)
  • You analyse customer requirements with active development of architecture and solution specialists in close exchange with the team and business unit. 
  • You coordinate your analysis with a variety of internal stakeholders with specialized knowledge and interests
  • You specify and document solutions with an end-to-end view
  • You translate business requirements into IT requirements by writing user stories
  • You collaborate in an agile environment. You support the product owner together with the virtual team to create value 
  • You define and test acceptance criteria for new functionalities
  • You support the Product Manager in project management and controlling


Main qualifications
  • Profound experience as a business analyst preferably in the insurance environment 
  • Strong analytical and organizational talent with strong communications skills
  • Passionate about building great products and solving customer and business problems in a team
  • Understanding of living & home products and services, especially in the digital insurer context 
  • Working knowledge of Agile principles (Scrum/Kanban)
  • Curious to understand business needs and processes end-to-end
  • Inquisitive, able to challenge effectively and manage conflicting stakeholder needs
  • Preferably excellent written and spoken German and English skills


Main advantages:
  • Varied work in a renowned company



About us:
IT is and always has been our core business that laid the foundation for Hays' success. We are the biggest privately owned IT recruitment agency in Germany and offer the best jobs for every career level – whether you are interested in vacancies in agile SMEs or international DAX groups. Hays masters the entire IT job spectrum, from support to software architecture or digitalisation – thanks to our broad portfolio, we have something for everyone. In the last decades, we were able to support numerous IT experts with choosing the right path for a successful career, positioning ourselves as their lifelong partner. Our highly specialised consultants can cater to your every wish and expectation and will prepare you for interviews and contract negotiations. Give it a try and learn what the market has to offer – our services are free of charge, non-binding and discreet! We look forward to hearing from you.

My contact at Hays:

My contact person:
Florian Amadeus Stroh

Referencenumber:


Make contact:
Phone:
Email:
Start
ab sofort
Dauer
6 MM+
(Verlängerung möglich)
Von
Hays AG
Eingestellt
24.05.2022
Ansprechpartner:
Hays AG
Projekt-ID:
2392792
Vertragsart
Freiberuflich
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