Beschreibung
One of the our client is in need of Technical writer (m/w/x). For this reason, we are looking for a talented professional, who is willing to be a part of this project.General Information:
Start date: asap
Duration: 12 months
Extension: possible
Workload: 100%
Work location: Basel area
Remote: currently home office, otherwise no remote
Travel: no
Tasks & Responsibilities
- Plan and implement a knowledge base for the EpiCX ecosystem in Service Now
- Study, outline, write, and edit new and existing content, working closely with various product teams to understand project and product requirements
- Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
- Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
- Collaborate with various leads to identify all documentation repositories, revise and edit, and determine the best solution for data compilation and centralized storage
- Produce high-quality documentation by incorporating business context alongside technical details that meets applicable standards and is appropriate for its intended audience
- Maintain and upkeep the repository through every release cycle
- Create tutorials to help end-users use a variety of products
- Create and maintain the products information architecture within ServiceNow
Must Haves
- Bachelor's degree in Computer Science, Information Systems, or related field
- 5+ years of experience as a Technical Writer, preferred in a project environment in the pharmaceutical industry
- Good working knowledge of ServiceNow Knowledge Base
- Demonstrated experience in managing Knowledge Base for large transformation programs
- Experience preparing end user documents for Salesforce CRM or similar systems
- Fluency in English (spoken and written) is a must
- Lives the spirits of an agile innovative culture with a mindset of servant leadership
- Proven ability to quickly learn and understand complex topics
- Superior written and verbal communication skills with different Business Partners (developers and BA), with a keen eye for detail
If this outstanding opportunity sounds interesting for you, do not hesitate to contact me for more details or send me your CV.
Sthree Switzerland is acting as an Employment Business in relation to this vacancy.