Application & Front Office Supporter (f/m)

Beschreibung

• Support of the front office users in the context of the advisory and discretionary banking processes and ensure tool adoption through change & communication activities


• Application & Front Office Support
  
  
  
  • Provide front-office users with a high quality support in the context of advisory & discretionary processes and tools
  
  
  • Take leadership in complex front office requests overlapping different advisory and discretionary solution units or divisions 
  
  
  • 2nd level business support for front queries on operational/ transactional issues in the context of advisory & discretionary process 
  
  
  • Analysis of recurrent problems and solution identification in close collaboration with Product Owner and Product Manager 
  
  
  • Responsible for the delivery application support functions, incorporating the ownership, analysis and resolution of service incidents and problems 
  
  
  • Manage queries in a timely and efficient manner to provide front users with high quality solutions
  
  
  
  


• Change Management, Communication & Special Tasks
  
  
  
  • Ensure tool adoption through management and coordination of change & communication activities
  
  
  • Coordinate communications & change management activities during roll-out phase
  
  
  • Training and post-implementation support (e.g. coaching) for font related new applications and releases 
  
  
  • Train new joiners on front business applications Support conceptional work and provide presentations and documents
  
  
  • Management and support of special/local projects 
  
  
  • Support task force activities (e.g. incident management) 
  
  
  • Support of testing activities for global releases 
  
  
  • Project roll-out support (extended arm of business analysts & product owner team) 
  
  
  • Support and drive business analysis activities with main focus on advisory & discretionary
  
  
  
  

• Bachelor in Business Administration or similar educational level 


• Minimum 3+ years’ experience in the financial industry 


• Good knowledge of IT applications (windows) and support tools & processes


• Strong written and verbal communication skills (ability to communicate effectively across all levels) 


• Action orientated, with a focus on continuous improvement in all areas of work 


• Able to deliver quality results with a challenging, positive, influential style 


• Commercial approach should be a priority, with a focus on best practice (customer oriented) 


• Excellent organizational and time management skills 


• Strong analytical and investigation skills, with an ability to resolve issues in a high-pressure environment 


• Sound understanding of the end-to-end operations in a private bank 


• Flexible and able to work independently with minimal supervision 


• Sense of initiatives and responsibilities


• On-call duty Monday - Friday (Single days) 


• Excellent command of both the German and English, other languages are an asset 

• Ability to openly communicate with colleagues from different cultural backgrounds 


• Confident communication with colleagues on all hierarchy levels (from apprentice up to C-level) 


• Customer service oriented person 


• Proactive, pragmatic and solution oriented 


• Quick learner personality 


• Team player