Consumer Products & Retail Principal Consultant

In this project, the requirements for a CRM tool in the areas of service, sales and marketing were defined, a tender for software and implementation partners was then managed and the tool was selected together with the management. I also developed a roll-out schedule for the customer and introduced best practice processes in individual areas before implementation.

Program Manager for a Strategic Revenue Management project (building a price elasticity development tool). The task was to lead the offshore team in India and fulfill the client's requirements as a business translator. In addition, ensuring that processes and development meet global standards and incorporating my experiences and best practices.

Program management to define and implement a global digitalization program in the area of revenue growth and trade promotion management.

Implementation of the client's customer centricity strategy. The project included the design and conception of the customer centricity framework as well as the definition of e-commerce and omnichannel services. Further tasks included redesigning the associated processes and mapping them into the existing organizational structure. Reported directly to the Head of Strategy, who in turn reports to the CEO.

Product Owner in an S/4 transformation process, representing the interests of the B2C business in an agile project. Management of 3 teams (approx. 50 people). Report directly to the client's senior management (business and program management). The aim of the project was to optimize the processes before defining the work packages and starting the S4 HANA implementation. I also led the process workshops and convinced the customer to use best practices as much as possible.

Responsible for the transformation of the client from a country to a centrally managed (newly introduced European headquarters) organization; in the role of “Interim Process and Organization Manager” with direct reporting to the European CEO (member of the management team).

Tasks: Redefining, harmonizing and adapting the processes and organization to the new structure as well as introducing the new processes and organization in the countries (including change and escalation management). Both the BPMN method and a BPM tool (Signavio) for process management were introduced. In addition, personal advisor to the CEO on strategic issues.

As Director of Consumer & Retail for one of the leading strategy consulting firms, I developed a consulting platform in Europe to provide retail management services to clients in the consumer and retail industries.

• Building and leading a global team to conceptualize clients' business agenda to improve efficiency in existing and new clients' strategy projects.
• Advising customers on defining and transforming their digital strategies.
• Created and led multiple sales and marketing strategies to achieve sales goals and also improved a CP manufacturer's trade spend efficiency by 5%.
• Established a European team of experts to advise on revenue growth strategies that led to increased growth of commercial platforms.
• Strengthened relationships with new clients in the US and Europe to sell and implement strategy projects.
• Formulating new concepts in the commercial sector to expand the knowledge base of the consumer industry.
• Acquired and successfully executed project in the USA worth more than $100 million.

Examples of projects:
Henkel - Revenue Growth Management project
Glaxo Smith Kline Consumer Health UK - definition, build and roll-out of a global sales template
Mortan Salt USA- merger of processes and IT
SAB Miller Colmbia - process management optimisation
Diageo UK - Revenue Growth Management project

Roles: 
- Senior consultant with projects at Red Bull, L'Oreal, Nestlé, Unilever etc.
- Global Key Account Manager for Colgate, onsite in New York City for 2 years