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01/2018to09/2018 Scrum Master (multiple teams), Agiltiy Master, Agile Coach,DevOps Architect
Lufthansa - Airplus Servicekarten GmbH, Business Transformation Programme (MASTERPLAN)
* Consulting on IaaS/PaaS/SaaS and migration strategies in MS Azure Cloud
* Agile coaching for approx. 16 agile teams (PO, SM, RTE and DevTeam)
* Agile coaching for team leaders i.R. d. Transformation with regard to building an agile service management organization and retained org against the background of the 1st generation IT outsourcing in a multi-vendor & multi-cloud environment. Generation IT Outsourcing in Multi-Vendor & Multi-Cloud Environment
* Agile practices for agile product management introduced in Business Transformation Program (adaptation of SAFe 4.5, Nexus in conjunction with portfolio and program management) and enforced in hybrid environment
* Agile practices development teams introduced (XP, TDD, ATDD, BDD, CI, CD, DevOps)
* Agile teams established (on-site, near-shore, off-shore)
* Communities of Practice established for DevOps & agile Service Management
* Continuous Delivery Management established for managed services in multi-vendor, multi-cloud context for business-critical digital services
* Information Security Officers advised in the context of preparing IT audits for PCI-DSS, GDPR, PSD2 and ISO27001
* Comprehensive Programme-Increment-Planning (PIP) facilitated and hosted
* Programme Management advised on programme-wide release planning in coordination with projects and work streams as well as with stakeholders from AirPlus, Lufthansa, and suppliers
* Management and active participation in Scrum events at team and program level

08/2018to09/2018 Enterprise Agile Coach, Management Consultant Strategic Sourcig, microstaxx GmbH Munich
* Advising the management and team leaders in the context of the call for tenders
* Advising the management in development of new Service Delivery Model for new Business Unit
* Risk management plan, Transition plan and Transformation plan delivered

08/2017to 12/2017 Senior Project Manager, Scrum MasterDeutsche Bahn – DB Vertrieb Programme VENDO
* IT product manager and Product Owner for the business domain 'subscription (ABO)'
* IT Architect for omni-channel architecture based on Cloud Computing XaaS (AWS)
* Program Management; Program Increment Planning (PIP); Release Train Engineering in coordination with stakeholders DB FV, DB Regio and DB Vertrieb
* Responsible for creation and prioritization of the product backlog
* Responsible for release planning in close coordination with System Team
* Responsible for valuation meetings and valuation workshops
* Responsible for the definition of acceptance criteria and acceptance tests as well as the corresponding acceptance of "features" within the scope of Sprint Reviews
* Responsible for formulating epics, visions and user stories
* Close coordination with the senior management and stakeholders of the project core team

08/2017to12/2017 Senior Project Manager, Agile Coach, Deutsche Bahn, Frankfurt
My Key Accountabilities in Programme / Project Management:
·      practical experience in identification, planning and coordination of a set of projects or work streams within a programme of business change, to manage their interdependencies in support of specific business strategies:
·       Maintained a strategic view over the set of projects, providing the framework for implementing business initiatives, or large-scale change, by achieving a vision of the outcome of the project or programme.
·       Aligned the objectives for defined and agreed activities with business change objectives and authorises the selection and planning of all related projects and activities.
·       Planned, directed and co-ordinated activities to manage and implement complex projects from contract/proposal initiation to final operational stage.
·       Planned, scheduled, monitored and reported on activities related to the programme or project.
·       Programme or project teams led in identifying business requirements and implementing requirements into operational plans.
·       Determined, monitored and reviewed all programme or project economics, including costs, operational budgets, staffing requirements, resources and risk, ensuring that there are appropriate and effective governance arrangements, supported by comprehensive reporting.
·       Evaluated changes to programme and project management practices and initiates improvement to organisation practices.
·       Reviewed quality of direct report?s project delivery at all stages through the project lifecycle, ensuring best practice has been adhered to
·       Worked with senior people (CxO Level) responsible for the line business operation to ensure that maximum improvements are made in the business operations as groups of projects deliver their products into operational use.
Personal essential experience
·       Good understanding of Digital technologies and dependent technologies
·       Strong people management and leadership skills.
·       Experience of working in a matrix management environment.
·       Extensive stakeholder management skills, with the ability to inform business decisions.
·       Strong analytical/problem solving mind set but with the ability and willingness to get into the details to find solutions.
·       Ability to build and leverage relationships.
·       Strong communication skills with the ability to management upwards and downwards, working closely with senior business leaders.
·       Previous track record of PMO with demonstrable expertise in supporting complex business and technical programmes
·        Strong experience of programme mobilisation, initiation and planning in addition to management of established programmes
·       Experience of managing business change/transformation challenges
·       Experience of running both disciplined agile and waterfall programmes / projects, in complex regulated organisations.

10/2015to07/2017 Senior Application Manager, Agile Coach, Deutsche Bank – Digital Factory, Frankfurt
Responsible as Application Owner / Service Owner for Service Operation and Quality of Service for Public Websites and Online Sales based on JEE, Node.JS, Angular.JS and Microservices.
As Agile Coach and DevOps Architect advised more than 7 teams in implementing Service Dominant Architecture based on Scrum and Devops, following Scrum, Kanban, SAFe, and Nexus for Agile Scaling.
Supported as a community leader implementing the Agile Transformation at Digital Factory.

06/2015to 12/2015 Senior Project Manager, Commerzbank, Frankfurt
Stakeholder Management with a focus on senior management and committees; in-depth analysis of Markets in Financial Instruments Directive II (MiFID II) requirements for providing services to clients in relation to shares, bonds, units in collective investment schemes and derivatives.
Analysis and transparent documentation of “as is” business process model and application landscapes. Preparation of “to be” business process model and target architecture using best practices such as TOGAF, EAMMF, SOA, Commerzbank target architecture reference architecture in close collaboration with Enterprise Architects (CIO Office); Service portfolio planning, budget and resource management, quality assessments and project reviews, definition of service improvement plan and project portfolio planning; test management; release planning; co-ordination of implementing regulatory requirements (MFID II, MaRisk, KWG); design and implementation of quality assurance measures; mitigation of IT risks

10/2014to05/2015 Manager Strategic Sourcing, Senior Provider Manager, Commerzbank, Frankfurt
Management of projects and measures in the strategic and operational provider management, project management responsibilities, stake holder management (C-Level), co-ordination with other strategic initiatives and programs in support of the banking and business goals through IT, reduce cost by dissolving redundancies, transparent documenting actual/target architectures to accelerate reconstruction considerations.
Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Review technical feasibility and work with team to develop timelines for product development. Delivered Business Case.
Ran focus groups, surveys and experiments with real users in collaboration with cloud services engineering teams. Identified product problems and strengths and collected data on the customer experience. Gathered and analyzed market information and used findings to define product strategy.
Delivered Business Case and feature roadmaps that included action items and project targets.

02/2014to12/2014 Senior SAP Program Manager, Commerzbank - EuroHyp, Eschborn, Deutsche Schiffsbank, Hamburg
As Program Manager responsible for supporting the group wide second generation outsourcing program „Managed SAP Services Plus“ which is associated with large transition and transformation projects. Ensuring conformance of solutions to Enterprise Architecture principles, blueprints, standards and patterns. Lead transition teams to design, build, test, and deliver high quality solutions to meet business needs. Coached transition teams in the application of best practices within their solution implementations.
Managing the full program and end-to-end project life-cycle associated with Risk Management with a specific focus on Service Transition into to RUN, stakeholder management and supplier management.
As Senior Service Transition Manager for SAP responsible for the day-to-day delivery of the SAP service transition and transformation projects to meet the agreed business requirements within timescale, cost and quality constraints, and in accordance with the agreed blueprints, standards and methods, working with relevant colleagues and the business to achieve the desired results. Conformed to the Target State Enterprise Architecture for EuroHyp and Deutsche Schiffsbank as defined in the Target Operating Model.
Managed the 100-person distributed IT team, allocating resources to ongoing projects and enforcing deadlines. Defined product strategy and drafted a comprehensive roadmap to achieve targets.
Drove business KPIs through rapid iteration of customer-facing product features.
Provided technical leadership for more than 10 IT implementation teams, Application Management Services and Support teams. Coached direct reports.
Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development. Collaborated with the global team to resolve IT support cases.
Led the design and development of software upgrades and the deployment of new services and products. Worked closely with QA to develop use cases, review test cases and track feature bugs.
Supported the design of new Retained Org where people management and development is top priority.

01/2013to01/2014 Global Service Manager, Chief Product Owner, Chief ScrumMaster, SAP, Walldorf
SAP Value Prototyping Centre of Excellence
Pro-actively supported the strategy, principles and values, contributing to the achievement of high performance culture. Coached direct reports. Delivered global service management strategy and delivered scalable Operating Model (FMO). Implemented Global Service Desk Function and local support teams in Walldorf, Palo Alto, Singapore, Bangalore and Sofia. Analyzed key metrics to measure support effectiveness. Ensured conformance to defined service-lifecylce processes and reuse of shared enterprise services and assets where possible. Contributed to the definition of solution architecture principles, DBaaS blueprints, cloud reference architecture (SaaS, BPaaS, PaaS, DBaaS, IaaS), standards, patterns and policies.
Identified product problems and strengths and collected data on the customer experience.
Gathered and analyzed market information and used findings to define product strategy.
Drove business KPIs through rapid iteration of customer-facing product features.
Drafted user stories, use cases and functional specifications to support product development.
Led a cross-functional team of engineers, QAs and UX designers to develop features and fix defects.
Delivered detailed feature roadmaps that included action items and project targets.
Developed accurate development estimates and drafted project resource plans.
Worked closely with QA to develop use cases, review test cases and track feature bugs.
Leveraged in-depth understanding of end-to-end customer experience to identify pain points and latent customer needs. Led triage on product bugs and feature requests. Collaborated with the global team to resolve IT support cases. Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development. Ran focus groups, surveys and experiments with real users in collaboration with cloud services engineering teams. Measured the quality of the managed cloud services from both customer’s perspective and an architectural perspective to ensure the conformance of delivered solutions to predefined quality metrics and agreements (OLA, SLA, UC).

07/2011to12/2014 Senior IT Project Manager,Worldline by Atos, Frankfurt
Defined product strategy for new Managed Services. Drafted a comprehensive roadmap to achieve targets. Delivered Cloud Computing Architecture design and transition roadmap.
Managed integrated teams, allocating resources to ongoing projects and enforcing deadlines.
Defined product strategy and drafted a comprehensive roadmap to achieve targets.
Drove business KPIs through rapid iteration of customer-facing product features.
Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development. Collaborated with the global team to resolve IT support cases.
Led the design and development of software upgrades and the deployment of new services and products. Worked closely with QA to develop use cases, review test cases and track feature bugs.
Delivered SEPA services platform (SaaS, BPaaS). Delivered Central Issuing platform (PaaS).

02/2012to 01/2013 ISO9001:2008 Quality Manager, Scrum Master, Schlafender Hase, Frankfurt
Diligent Software Quality Manager adept at managing long-term releases using traditional waterfall and lean/agile SDLC. Managed product development, release planning, and change management.
Managed acceptance of infrastructure changes (quality gates).
Improve the delivery process; adopt and evolve methodology / tooling as needed. Monitor and improve IT Delivery Metrics. Execute issue and risk management.
Support ensuring clear and consistent communication with stakeholders & management.
Test Management and QA for Text Verification Tool® (TVT). The TVT is a unique, patent-protected computer-driven proofreading software. Since its launch in 2004, it has established its position as global leader in the highly regulated global pharmaceutical industry. Supported external Audits (FDA, GAMP5).

05/2012to10/2012 Senior Executive Consultant, T-Systems, Eschborn/Dresden
Managed Continual Service Improvement Initiatives. Conducted feasibility study for service improvement. Support ensuring clear and consistent communication with stakeholders & management.
Manage contractual obligations of clients towards suppliers in area of responsibility. Delivered managed enterprise services for Global Shell Account (Downstream). Manages and validates Change Requests in area of responsibility. SAP Architecture Management for SAP ERP, SAP BW and supporting landscapes and ecosystem. Increased core system availability to 99,95% by developing standards and architectural governance and implementing best practices for T-Systems.

02/2012to07/2012 Senior Executive Consultant, Metro-Systems, Düsseldorf
Delivered Service Catalogue and Operational Level Agreements for business-critical managed services (eCommerce platform). Manage contractual obligations of clients towards suppliers in area of responsibility. Drafted target architecture for eCommerce in close co-operation with Enterprise Architects (CIO office).

04/2011to06/2011 Service Improvement Manager, Deutsche Bank, Eschborn
Drafted service improvement plan. Manages and validates Change Requests in area of responsibility.
Led the design and development of software upgrades and the deployment of new services and products. Worked closely with QA to develop use cases, review test cases and track feature bugs.

12/2010to03/2011 Senior SOA & IT Architect, Deutsche Bank, Eschborn
Designed SOA Solution improvement measures.
Led the design and development of software upgrades and the deployment of new services and products. Worked closely with QA to develop use cases, review test cases and track feature bugs.

10/2008to12/2010 Global Service Delivery Manager, Deutsche Bank, Eschborn
Delivered Managed Services and Managed Enterprise SOA Hosting platform for critical applications.
Managed integrated teams, allocating resources to ongoing projects and enforcing deadlines.
Defined product strategy and drafted a comprehensive roadmap to achieve targets.
Drove business KPIs through rapid iteration of customer-facing product features.
Maintained in-depth knowledge of distribution platform guidelines and capabilities to guide internal development. Collaborated with the global teams to resolve IT support cases.
Led the design and development of software upgrades and the deployment of new services and products. Worked closely with QA to develop use cases, review test cases and track feature bugs.
Delivered Business Cases and managed IT-Infrastructure projects. Drafted RfI and RfP documents.
Managed internal and external service providers, vendors and suppliers.

... and much more successfully closed projects since 1985.