Project Lead Service Development
BSH Munich
Schlagwörter
Kundenbeziehungsmanagement
Beratung
Sap Crm
Datenmanagement
Vertrieb
Projektmanagement
SAP R/3
Serviceentwicklung
Skills
More than 20 years' international project experience.
S/4 HANA Service, CRM, SAP R/3 SD, Customer Master & Business Partner
Many years of project experience as consulting, subproject
manager and project manager with focus on:
- Project Management
- Process Consulting and Design
- Implementation and Customizing
- Migration and Rollout
Experience in the following areas:
- S4 Service
- Transactional CRM
- Master data management
- Sales
- Interaction Center
- Service processes
- CRM integration with SAP®
- Authorization
S/4 HANA Service, CRM, SAP R/3 SD, Customer Master & Business Partner
Many years of project experience as consulting, subproject
manager and project manager with focus on:
- Project Management
- Process Consulting and Design
- Implementation and Customizing
- Migration and Rollout
Experience in the following areas:
- S4 Service
- Transactional CRM
- Master data management
- Sales
- Interaction Center
- Service processes
- CRM integration with SAP®
- Authorization
Projekthistorie
08/2021
-
12/2022
Activities: Coordinate External Development & Process
Design
BSH implements processes for Sales Backoffice based on S4
Service to combine old and new functionalities (Gui
Transactions, Apps & Web UI)
- Template Design for Country Roll Outs
- Coordination of Development
- Development
- Customizing
Design
BSH implements processes for Sales Backoffice based on S4
Service to combine old and new functionalities (Gui
Transactions, Apps & Web UI)
- Template Design for Country Roll Outs
- Coordination of Development
- Development
- Customizing
01/2018
-
10/2018
SAP CRM Senior Consultant
Weidmüller Interface GmbH & Co. KG
Activities: Design and Implement Service Functionality
CRM
Customer Weidmüller is enhancing the sales template
functionality with service functions. Starting with service
requests and knowledge article.
- Business Blueprint/Template Design
- Coordination of Development
- Development
CRM
Customer Weidmüller is enhancing the sales template
functionality with service functions. Starting with service
requests and knowledge article.
- Business Blueprint/Template Design
- Coordination of Development
- Development
06/2016
-
02/2018
Project Lead External Service Development
BSH Munich
Activities: Coordinate External Development
The customer Bosch Siemens Hausgeräte is currently
performing a Roll Out for an SAP CRM 7.0 EHP
4 Service Solution (CRM IC, Backoffice and
Mobile App).
- Coordination of 11 external SAP CRM resources
- Resource Planning and Reporting
- Version Planning
- Contract management
- Clarification of technical requirements and
specifications
The customer Bosch Siemens Hausgeräte is currently
performing a Roll Out for an SAP CRM 7.0 EHP
4 Service Solution (CRM IC, Backoffice and
Mobile App).
- Coordination of 11 external SAP CRM resources
- Resource Planning and Reporting
- Version Planning
- Contract management
- Clarification of technical requirements and
specifications
01/2013
-
05/2014
SAP CRM Senior Consultant
Fressnapf Tiernahrungs GmbH
Activities: Customer Care /Call Center
Customer Fressnapf is implemeting CRM 7.0 EHP 2. Today
they have got two Call Centers teams in place which needs to
be integrated into SAP CRM.
- Subproject Lead
- Design Processes
- Development
- Coordination of development
- Training
Customer Fressnapf is implemeting CRM 7.0 EHP 2. Today
they have got two Call Centers teams in place which needs to
be integrated into SAP CRM.
- Subproject Lead
- Design Processes
- Development
- Coordination of development
- Training
01/2012
-
12/2012
Project Manager
Adidas AG
Activities: Customer Segmentation Database
Customer Adidas AG creates a new global solution to
segment all customers with an new template based on SAP
CRM 7.0 EHP 2.
- Project Management
- Design Processes
- Development
- Training
- Roll Out to all countries
Customer Adidas AG creates a new global solution to
segment all customers with an new template based on SAP
CRM 7.0 EHP 2.
- Project Management
- Design Processes
- Development
- Training
- Roll Out to all countries
08/2011
-
12/2011
Developer
Phoenix Contact
Activities: Sales & Marketing Solution Germany
Upgrade SAP CRM 4.0 to 7.0 for Sales Processes
- Development
Upgrade SAP CRM 4.0 to 7.0 for Sales Processes
- Development
01/2011
-
07/2011
Technical Lead & Developer
Adidas AG
Activities: Reebok CrossFit Template
Customer Adidas AG creates a new template based on SAP
CRM 7.0 for Reebok CrossFit
- Design and coordinate processes
- Development
- Training
Customer Adidas AG creates a new template based on SAP
CRM 7.0 for Reebok CrossFit
- Design and coordinate processes
- Development
- Training
01/2010
-
12/2010
Technical Lead & Developer
Adidas AG
Activities: Upgrade SAP CRM from 5.0 to 7.0
Customer Adidas AG performed a redesign and harmonization
of IC processes and an upgrade to SAP CRM 7.0
- Design and coordinate processes
- Coordination of development team
- Implementation
- Training
- Documentation
Customer Adidas AG performed a redesign and harmonization
of IC processes and an upgrade to SAP CRM 7.0
- Design and coordinate processes
- Coordination of development team
- Implementation
- Training
- Documentation
06/2009
-
08/2009
Technical Lead & Developer
Adidas AG
Activities: SAP CRM 5.0 - IC Roll Out Italy
Customer Adidas AG runs an Interaction Center based on
SAP CRM 5.0 in Europe. Template Roll Out to Italy.
- Design processes
- Implement processes
- Training
- Test
- Documentation
Customer Adidas AG runs an Interaction Center based on
SAP CRM 5.0 in Europe. Template Roll Out to Italy.
- Design processes
- Implement processes
- Training
- Test
- Documentation
02/2009
-
05/2009
Developer, Consultant
Carrier Kältetechnik (former Linde)
Activities: SAP PS - Interface design and implementation
Customer Carrier Kältetechnik implements a new sales tool
which has to be integrated into the existing SAP landscape.
- Interface concept design
- Implementation of interfaces between third patry sales
tool and SAP PS
- Test
- Documentation
Customer Carrier Kältetechnik implements a new sales tool
which has to be integrated into the existing SAP landscape.
- Interface concept design
- Implementation of interfaces between third patry sales
tool and SAP PS
- Test
- Documentation
10/2008
-
01/2009
Developer, Consultant
SEW Eurodrive
Activities: SAP CRM - Creation of new customer sales
template
Upgrade of the existing SAP CRM 4.0.
- Design and map old processes to the new processes
- Program customer enhancements
- Test documentation
template
Upgrade of the existing SAP CRM 4.0.
- Design and map old processes to the new processes
- Program customer enhancements
- Test documentation
06/2008
-
10/2008
Developer
EON IS
Activities: SAP CRM - Creation of new customer service
template
Customer EON IS completely re-specified and re-mapped its
entire call center procedures by implementing mySAO CRM
2007.
- Implement processes
- Test documentation
template
Customer EON IS completely re-specified and re-mapped its
entire call center procedures by implementing mySAO CRM
2007.
- Implement processes
- Test documentation
10/2007
-
05/2008
Senior Business Developer
Siemens IT Solutions and Services
Activities: SAP CRM - Control of global sales processes
- Coordinate and implement the CRM template in the
countries
- Responsible for globally standardized SIS sales
processes
- Implement processes in the countries
- Create training documentation for the sales process as
per the CRM system
- Coordinate and implement the CRM template in the
countries
- Responsible for globally standardized SIS sales
processes
- Implement processes in the countries
- Create training documentation for the sales process as
per the CRM system
03/2007
-
09/2007
Subproject Manager, Consultant
Siemens AG
Activities: SAP CRM - Standardization of global sales
template
Upgrade of data centers in Spain, Asia, Russia and Austria
from Release 5 template to Release 6 (based on mySAP CRM
2007).
Integration of country-specific localizations into the global
template based on the central CRM specifications of
CRM@Siemens and the future integration of the Spain data
center into the Austria data center.
- Create project plan
- Estimate costs and coordinate project resources
- Assess and design localizations in the global template
template
Upgrade of data centers in Spain, Asia, Russia and Austria
from Release 5 template to Release 6 (based on mySAP CRM
2007).
Integration of country-specific localizations into the global
template based on the central CRM specifications of
CRM@Siemens and the future integration of the Spain data
center into the Austria data center.
- Create project plan
- Estimate costs and coordinate project resources
- Assess and design localizations in the global template
10/2006
-
02/2007
Subproject Manager, Consultant
Siemens AG
Activities: SAP CRM - Implementation of the Lead
Opportunity Management blueprint
Implementation in the Opportunity Management team on the
basis of mySAP CRM Release 5.1 (first version of current
CRM 2007).
- Coordinate project resources
- Set up schedule and budget
- Implement the Opportunity Management blueprint
- Integrate leads and opportunities
- Structure opportunities and sub-opportunities
- Design concept for globally standardized partner search
- Create standardized screen design
Opportunity Management blueprint
Implementation in the Opportunity Management team on the
basis of mySAP CRM Release 5.1 (first version of current
CRM 2007).
- Coordinate project resources
- Set up schedule and budget
- Implement the Opportunity Management blueprint
- Integrate leads and opportunities
- Structure opportunities and sub-opportunities
- Design concept for globally standardized partner search
- Create standardized screen design
05/2006
-
09/2006
Subproject Manager, Consultant
Siemens AG
Activities: SAP CRM - Blueprint for Lead Management and
Opportunity Management modules
Creation of a sales process for global use at Siemens.
- Collect sales process requirements
- Integrate the process for leads, opportunities and subopportunities
Opportunity Management modules
Creation of a sales process for global use at Siemens.
- Collect sales process requirements
- Integrate the process for leads, opportunities and subopportunities
01/2006
-
05/2006
Project Manager, Consultant
Siemens France
Activities: SAP CRM - Template rollout
Responsible for the implementation of the Siemens global
CONCORD template.
- Coordinate project resources
- Hold customer meetings
- Customization
- Test coordination
- Translations
Responsible for the implementation of the Siemens global
CONCORD template.
- Coordinate project resources
- Hold customer meetings
- Customization
- Test coordination
- Translations
04/2005
-
01/2006
Subproject Manager, Consultant
Siemens Regional Organization
Activities: SAP CRM, CS -
Analysis of legacy CRM procedures; comparison
of R/3 CS vs. mySAPCRM Service
In charge of a team of six consultants working on linking and
integrating CRM systems into the new CRM system of
Siemens's Regional Organization Germany.
- Analyze legacy systems
- Create an interface concept for system links/replacements
Comparison of features of R/3 Service vs. mySAP CRM
Service with respect to:
- Mobile client
- Invoicing
- Technician dispatching
- Repair process
Analysis of legacy CRM procedures; comparison
of R/3 CS vs. mySAPCRM Service
In charge of a team of six consultants working on linking and
integrating CRM systems into the new CRM system of
Siemens's Regional Organization Germany.
- Analyze legacy systems
- Create an interface concept for system links/replacements
Comparison of features of R/3 Service vs. mySAP CRM
Service with respect to:
- Mobile client
- Invoicing
- Technician dispatching
- Repair process
12/2004
-
04/2005
Subproject Manager, Consultant
Siemens Medical
Activities: SAP CS,MM -
Rollout of mobile service solution in Japan
Rollout of a mobile solution for service technicians. Linking of
PDAs to an SAP R/3 CS Service solution.
Rollout of mobile service solution in Japan
Rollout of a mobile solution for service technicians. Linking of
PDAs to an SAP R/3 CS Service solution.
09/2004
-
12/2004
Developer
Phönix Contact, Blomberg
Activities: SAP CRM - Developments in CRM 4.0 Online
- Programming in marketing field
- Implement order changes in CRM and transmission of
changes to mobile clients
- Programming in marketing field
- Implement order changes in CRM and transmission of
changes to mobile clients
01/2004
-
11/2004
Consultant, Developer
CeWe Color
Activities: SAP SD, MM - Template rollout
Rollouts in Denmark, Poland, Slovakia and Czech Republic
- Execute SAPscript adaptations
- Data migrations:
- Open items in A/R and A/P
- A/R transfer
- Transfer of balance sheet and P&L data
- Design interfaces for material consumption in branches
(via EDI and ALE); linkage to non-SAP POS systems
- Program interfaces for the retail trade
Rollouts in Denmark, Poland, Slovakia and Czech Republic
- Execute SAPscript adaptations
- Data migrations:
- Open items in A/R and A/P
- A/R transfer
- Transfer of balance sheet and P&L data
- Design interfaces for material consumption in branches
(via EDI and ALE); linkage to non-SAP POS systems
- Program interfaces for the retail trade
11/2003
-
12/2003
Developer
Phönix Contact, Blomberg
Activities: Developments in CRM 4.0 Online
- Create search aids
- Execute program adaptions in the CRM field
- Create search aids
- Execute program adaptions in the CRM field
06/2003
-
12/2003
Consultant, Developer
Siemens Medical
Activities: SAP CS - Design and implementation of update
handling
Creation of an accounting process for headquarters to credit
payments for services in the countries.
Programming and support for the process developed in-house
and implementation in SAP. Creation and enhancement of
programs.
- Program dialogs
- Create e-mail messages in Outlook with Word
attachments from within SAP
- Develop R/3 service process
handling
Creation of an accounting process for headquarters to credit
payments for services in the countries.
Programming and support for the process developed in-house
and implementation in SAP. Creation and enhancement of
programs.
- Program dialogs
- Create e-mail messages in Outlook with Word
attachments from within SAP
- Develop R/3 service process
02/2003
-
06/2003
Consultant, Developer
Siemens Medical
Activities: SAP CS, MM - Rollout of mobile service solution
Design of service procedures (call handling, return handling,
dispatching, etc.); programming of interfaces in SAP for the
communication between SAP R/3 and Palm PDAs, including
the posting of:
- Material transactions
- Travel expenses
- Work hours, etc.
Design of service procedures (call handling, return handling,
dispatching, etc.); programming of interfaces in SAP for the
communication between SAP R/3 and Palm PDAs, including
the posting of:
- Material transactions
- Travel expenses
- Work hours, etc.
10/2002
-
02/2003
Consultant, Developer
Storopack
Activities: SAP MM, SD - Design of intra-company clearing
- Design and implement EDI processes in the MM/SD
environment
- Customize EDI and ALE links; program user exits
- Process faulty Idocs via SAP workflow
- User training
- Design and implement EDI processes in the MM/SD
environment
- Customize EDI and ALE links; program user exits
- Process faulty Idocs via SAP workflow
- User training
09/2002
-
10/2002
Consultant, Developer
ICN UK
Activities: SAP MM SD - Rollout of MM template (service
technician solution)
- Customize MM and SD modules
- Test processes and workflows
- Set up EDI link
- Set up ALE link
- Make SAPscript changes
technician solution)
- Customize MM and SD modules
- Test processes and workflows
- Set up EDI link
- Set up ALE link
- Make SAPscript changes
03/2002
-
09/2002
Consultant, Developer
ICN Finland
Activities: SAP MM SD - Rollout of MM template (service
technician solution)
- Customize MM an SD modules
- Test processes and workflows
- Set up EDI link
- Set up ALE link
- Make SAPscript changes
technician solution)
- Customize MM an SD modules
- Test processes and workflows
- Set up EDI link
- Set up ALE link
- Make SAPscript changes
06/2002
-
06/2002
Developer
Siemens Austria
Activities: SAP MM - Dialog programming
Implementation of an ABAP report
List generation with ALV Grid.
Implementation of an ABAP report
List generation with ALV Grid.
09/2001
-
02/2002
Developer
Wincor Nixdorf
Activities: SAP SD - Development
- Implement a report (direct input): Order currency
conversion
- Prepare documentation
- Implement a report (direct input): Order currency
conversion
- Prepare documentation
07/2001
-
08/2001
Developer
TüV Süd
Activities: SAP CS - Master data migration
Data migration from various legacy systems to R/3.
Use of SAP LSMW to import the following master data:
- SD orders
- SD contracts
- Proposals
- Open items (FI)
- Migration documents
Data migration from various legacy systems to R/3.
Use of SAP LSMW to import the following master data:
- SD orders
- SD contracts
- Proposals
- Open items (FI)
- Migration documents
06/2001
-
06/2001
Consultant, Developer
Fujitsu Siemens
Activities: SAP MD,MM - SAP R/3 migration
- Migrate customer data
- Migrate supplier master data
- Migrate purchasing records
- Prepare report documentation
- Migrate customer data
- Migrate supplier master data
- Migrate purchasing records
- Prepare report documentation
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