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Letztes Update: 07.04.2024

Management Consultant

Firma: Jafa Consulting
Abschluss: M.Sc. Technology Management
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (Muttersprache) | englisch (verhandlungssicher) | russisch (Muttersprache)

Schlagwörter

Dateianlagen

20240109-CV-Faktorovitch_070424.pdf

Skills

  • Digitale Trasnformation
  • Service Management
  • Service Design
  • Sourcing (u.a., RfI, RfP)
  • Global Business Services
  • Contract Management
  • Transition & Transformation
  • (Agile) Projekt Management / Programm Management
  • Scrum Master / Product Owner
  • ServiceNow
  • Prozessoptimierung und -automatisierung
  • Jira / Confluence
  • IT Security / Governance 

Projekthistorie

02/2022 - bis jetzt
Provider selection and implementation of SaaS contact center solution
Management Consulting (Versicherungen, >10.000 Mitarbeiter)
SME:
  • Agile project management
  • Definition and implementation of collaboration agile processes in Jira
  • Technical input for service provider selection
  • Creation of requirements documents (RFQ)
  • Calculation of business cases
  • Evaluation of service provider based on service design requirements and commercial aspects
  • Control and implementation of the required service processes in the operational organization
  • Responsible for the implementation of internal IT security assessments
  • Definition of internal service agreements and service description
  • Creation and negotiation of internal service agreements
  • Description and control of the integration of operational tools
  • Workshops and provider collaboration for designing the product
  • Managing and leading the RfP process for a global telephony carrier selection
  • Onboarding of several organizational entities
06/2021 - 12/2021
Implementation ServiceNow Technology Portfolio Management
Management Consulting (Banken und Finanzdienstleistungen, 1000-5000 Mitarbeiter)
Project Lead:
  • Agile project management
  • Regular management reporting
  • Analysis of the existing CMDB
  • Cleanup and adaptation of the CMDB to the new CSDM
  • Optimization of discovery and service mapping
  • Implementation of the Technology Portfolio Management Module
11/2020 - 12/2021
Service Design for Cloud Contact Center Solution
Management Consulting (Versicherungen, >10.000 Mitarbeiter)
Co-Product Owner and Service Design SME:
  • Technical input for service provider selection
  • Evaluation of service provider based on service design requirements
  • Control and implementation of the required service processes in the operational organization
  • Responsible for the implementation of internal IT security assessments
  • Development of internal service contracts and service description
02/2021 - 04/2021
Provider Management for Service Request- and Incident Management
Management Consulting (Versicherungen, >10.000 Mitarbeiter)
Project Lead:
  • Analysis of current provider management governance
  • Definition of new control parameters
  • Creation of blueprint reporting
  • Analysis and conception for ServiceNow implementation (CMDB, tables)
  • Implementation planning with ServiceNow developers
03/2020 - 04/2021
Selection and Implementation Infrastructure Monitoring Solution
Management Consulting (Versicherungen, >10.000 Mitarbeiter)
Co-Project Lead and RfP Expert:
  • Definition of the solution requirements
  • Workshop planning and implementation
  • Evaluation of service providers
  • Contract negotiation with final provider
  • Preparation of management reporting and budget calculation
  • Stakeholder management
  • Service design for new service (incl. network- and application performance monitoring)
  • Coordination and monitoring of implementation
  • Service provider management
12/2019 - 02/2020
Project Portfolio Management for IT Stabilization
Management Consulting (Versicherungen, >10.000 Mitarbeiter)
Project Portfolio Management Expert
  • As-is analysis of current measures (e.g., monitoring, network, applications)
  • Technical analysis of the activities
  • Professional exchange and content support in different measures
  • Analysis, elaboration, and technical control of the dependencies of different measures
  • Comprehensive control of the measures
07/2019 - 11/2019
Service Provider Management with IT Security framework
Management Consulting (Energie, Wasser und Umwelt, 500-1000 Mitarbeiter)
Workstream Lead:
  • Inventory of current measures
  • Technical analysis of the activities
  • Professional exchange and content support in different measures
  • Analysis, elaboration, and technical control of the dependencies of different measures
  • Definition and implementation of a comprehensive provider management framework
02/2018 - 07/2019
Potential analysis, strategy and implementation of Global Business Services
Management Consulting (Automobil und Fahrzeugbau, >10.000 Mitarbeiter)
  • Evaluation of the potential for a GBS
  • Definition of the strategy for a GBS
  • Identification and detailing of the near-shoring activities
  • Definition of IT services and IT organization
  • Definition of governance
  • Conducting workshops
  • Identification and implementation support of IT enablers
  • Monitoring and tracking of the near-shoring activities
  • Preparation and conduction of the transition for the pilot (including training concept, knowledge transfer)
  • Transition management review of general IT controls
01/2018 - 02/2018
Definition IT Strategy
Management Consulting (Öffentlicher Dienst, 500-1000 Mitarbeiter)
Project Support:
  • Evaluation of the current as-is situation in the IT organization
  • Document analysis and execution of workshops
  • Inventory of current measures
  • Derivation of the IT strategy incl. measures
03/2017 - 10/2017
Transformation Management for Global Data Center Consolidation
Inhouse Consulting (Versicherungen, >10.000 Mitarbeiter)
Co-Project Lead Technical Migration Office
  • Initialization of a central server decommissioning reporting
  • Identification and definition of server decommissioning processes
  • Implementation, assurance, and monitoring of server decommissioning processes
  • Ensuring and monitoring the centralization of migration artifacts
12/2016 - 03/2017
Global Digital Partnerships
Inhouse Consulting (Versicherungen, >10.000 Mitarbeiter)
Project Support
  • Analysis of the selection process and development of improvement potentials
  • Definition of the value add and differentiation from the department function
  • Visualization and analysis of the implication of future trends through digitalization on the insurance industry
  • Market analysis and evaluation of potential partners
06/2016 - 03/2017
Contract Management
Inhouse Consulting (Versicherungen, >10.000 Mitarbeiter)
Interim Manager:
  • Continuation of contract activities for the global network and virtual working
  • Optimization of the contract process
  • Redesign contract documents in collaboration with Program, Finance and Legal
  • Close collaboration with program management, account management and customer (management level 2 and 3)
  • Coordination with internal top management (level 1 and 2)
  • Stakeholder management (awareness raising and onboarding)
01/2016 - 08/2016
Quality Management and Process Optimization
Inhouse Consulting (Versicherungen, >10.000 Mitarbeiter)
Project Lead:
  • Conducting surveys (preparation to evaluation of results)
  • Analysis of the as-is process and definition of the target process
  • Implementation of the target process
  • Implementation of a SharePoint incl. workflows with different views
12/2015 - 02/2016
RfP Software Tool for Geographic Information System and Rating Engine
Inhouse Consulting (Versicherungen, >10.000 Mitarbeiter)
RfP Expert:
  • Research of requirements for the respective tools
  • Planning and preparation of workshops
  • Evaluation of the providers
  • Coordination of the results with the purchasing department
  • Preparation of results for internal management
05/2014 - 08/2014
Risk Management (ICS)
IT Consulting (Versicherungen, >10.000 Mitarbeiter)
Project Support:
  • Advising the creation of the process methodology
  • Preparation and presentation of the target solution for a risk management (ICS model)
  • Creation of template for risk assessment
  • Contact person for a division (coaching for risk assessment, coaching ICS creation/supplementation)
12/2013 - 05/2014
IT Audits
IT Consulting (Versicherungen, >10.000 Mitarbeiter)
IT Auditor:
  • Checking the fulfillment of technical and functional requirements
  • GAP analysis migration of old and new data
  • Audit of the General IT Controls
  • Documentation in the audit tool
  • Preparation of the final presentation
  • Presentation of results to IT management
12/2012 - 12/2013
RfP for Global Data Center Consolidation
Inhouse Consulting (Versicherungen, >10.000 Mitarbeiter)
PMO and Workstream Support
  • Project Management (resource, budget, project planning, invoicing, status reporting and international coordination due diligence team)
  • Governance Workstream (management of the service provider)
    • Client meetings
    • Document analysis (completeness analysis as well as evaluation of submitted offers)
    • Preparation of client meetings (presentations)
  • T&T Workstream (approach of the service provider towards transition & transformation)
    • Client meetings
    • Document analysis (completeness analysis as well as evaluation of submitted offers)
    • Preparation of client meetings (presentations)
    • Completion of the contract offer
    • Review of all contract documents (all workstreams)
    • Issue analysis during contract negotiations

Zertifikate

Professional Scrum Master
Scrum.org
2019
Certified System Administrator
servicenow
2019
ITIL 4 Foundation
PeopleCert
2018
COBIT 5 Foundation
APMG International
2014

Reisebereitschaft

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