A larger German state bank got under profitability pressure due to ongoing low interest rates and historical grown complexity. They asked us to define a new and leaner target operating model and find additional value levers to reduce cost baseline within the next 4-6 years. The project took several years and was the largest organisational transformation of this bank for 25 years.
I started in the second phase of the project, where the project team already has defined the FTE baseline and the target operating model. The organisation has shrunk from 30 departments down to only 17. I worked in the module “staff duties”, responsible for all staff FTEs and activities. We developed together with the Head of group financial controlling value initiatives to reduce the number of FTE by 15-20%.
I was responsible for the preparation of jour-fix documents and the documentation of discussed cost saving initiatives.
In the next project phase, the project set-up changed significantly, and I jumped on the new workstream “Go-Live of the new organisation”. My small team of two consultants and one project leader worked in an agile working mode and under extreme time pressure with highest attention from senior leadership for 6 months towards the Go-Live weekend, where the new organisational structure gets officially implemented.
I was responsible for all technical aspects of the Go-Live and the time schedule and coordination of the Go-Live weekend. In the first step, I independently made an extensive affectedness analysis of all IT systems of the bank. Through several elaborative iterations with technical and professional application supervisors and a complex risk-reduction oriented adjustment process, I was able to reduce the number of urgently affected IT systems from over 100 down to three.
Together with an external IT consultant and all relevant responsible IT manager, I managed the testing process of all affected systems in a noticeably short time window. Further, I created and coordinated the Go-Live weekend with the roll-out, roll-back, and fall-back but also the deployment plan with the nervous change managers, IT managers and external service providers on my own.
Through several iterations and a complex roll-out and deployment plan, I was able to shorten the needed time from two and a half days down to one day. I also made sure, that all testers got one of the rare special permits in case a roll-back was needed, from the ministry of labour and social affairs to work on Sundays in less than one week (usually it takes 6 weeks and rarely get accepted).
On the Go-Live weekend, the weekend before the first Covid-19 occurs in Germany, together with my project leader, I managed over 200 tester and over 60 project members successfully and with an incredibly positive client feedback. The hyper-care phase was exceptionally smooth, and all participated employees worked closely together.