Support & Development

Developments:

• Worked on generating the Planned Independent Requirements from IBP to ECC system.
• Worked on Forecast Consumption design.
• Worked on Triangulation Business scenario.
• Worked on Sub Contracting Business scenario.
• Worked on Direct sales Business scenario.
• Worked on External Procurement scenario.
• Worked on Regression testing for all Business Scenario’s.
• Executing the Job for transferring the Purchase Requisitions to ECC system.
• Executing the Job for transferring the Planned Independent Requirements to ECC system.
• Resolving High, Medium tickets.

Technology & Version: SAP IBP & 2102

Roles:

• Change Request (CHR) process- Time estimation, working with technical consultant for solution.
• Sending acknowledgement for ticket, history maintenance & status updating.
• Handling the tickets raised by end users and providing training

Technologies:

• SAP IBP, ECC,CPI-DS

Support & Development

• Worked as a Team Lead and Extensive in-depth knowledge on Support Business process and handled many priority issues.
• Development work involved into Demand template analysis, Pre - Solution Overview, actual Solution Design, test script, User Acceptance testing & final handover to business.
• Experience in project related documentation like functional & technical documents.
• To provide solutions on all the available GATP functionalities which include Product Availability Check, Product Allocations, RBA, MATP, BOP and Transportation Scheduling
• To support and provide solutions on deployments supported by demand planning functionalities
• Designing and implementing custom reports  as per the business requirements
• Closely coordinating with Technical consultants and Security team for technical enhancements and role designing
• Proper testing of the enhancements including regression and Integration testing
• Testing Ericsson end to end scenarios starting from Sales order to PGI (Post Goods Issue) during testing.
• Supporting users during UAT and responsible for the smooth flow of the process till transport movement to Production system
• Taking care of issues via defects raised in IT service tool, while testing and post go-live during monthly releases.

Technology & Version: SAP R/3 ECC6.0

Roles:

• Providing day to day operational support to the business users
• Solving the incidents related to GATP, DP, CIF and APO BW within SLA on priority basis
• Thorough monitoring of the system including CIF, Background jobs and DP Process chains
• Correcting the data inconsistencies between ECC and APO through CCR and livecache inconsistencies through OM17
• Performing required activities during Technical upgrades which included HANA Migration and HANA Data base upgrade
• Month end and ad-hoc full load to the DP Planning Areas
• To have thorough understanding of IT Service processes like Incident management, change management, knowledge management and Problem Management and follow them in day-to day operations
• Responsible for End-to end scenario testing, Regression testing, Integration testing during technical upgrades and for monthly Enhancement release
• Presenting the KPIs on operations and key updates to Key Ericsson APO business users on Bi-weekly basis
• To provide trainings on GATP and on day to day activities for new joiners in the team
• Proposed Business solution to one of the region Dusseldorf,Germany for Mass Back Order Processing.

Technologies:

• SAP APO

Responsibilities:

• Understand the business set-up at Carlsberg to quickly start contributing in resolving all the requests and incidents relating to exceptions in Replenishment Planning area.
• Understand Carlsberg customizations to ensure precise resolution and appropriate communication.
• Participating in the finding the areas to improve and enhance.

Support Activities:

• Daily monitoring of process chain,back ground jobs & Queues
• CIF post processing issues and reconciliation.
• Regression Testing in Quality for all 10 countries.
• Worked on Incidents for all priorities.
• Worked on DP,SNP,Deployment Optimizer incidents.

Technologies:

• SAP APO

Support

Responsibilities:

• Analyzing the client needs and resolving the issue with in specified time.
• Worked on priority incidents.
• Worked on code changes where ever required during support.
• Monitoring the Background jobs.
• Worked on Priority tickets.

Technology & Version: SAP R/3 ECC 6.0 & SAP APO

Roles

• Resolve the issues and posted the solution to business based on priority through the solution manager.
• Resolve day to day Incidents raised by the user as per customer SLA norm.

Technologies:

• SAP Apo

Support

• Maintaining the service level agreement and Production support on call.
• Handling tickets related to production.
• Change Request (CHR) process- Time estimation, working with technical consultant for solution.
• Changes in RIFE objects as required
• Monitoring of systems, Idoc monitoring, Job scheduling
• Code review, Performance tuning
• Expert support/severity tickets/Escalations handling
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Deliverables:

• Changes in code as required in the tickets.
•  SAP Note implementations
• Idoc reprocessing. tRFC, qRFC, PFTC monitoring
• Checking the cross applications issues.(R/3ß> Legacy)
• Supporting archiving activities on monthly basis
• SOX review, Peer review, ChaRM review.

Technology & Version: SAP R/3 ECC 6.0

Roles:

• Sending acknowledgement for ticket, history maintenance & status updating.
• Handling of tickets like, production order release, confirmation, shop floor print papers.
• Handling of masters related issues, order release, conversion and BOM related issues.
• Handling the tickets raised by end users and providing training.