Team Lead - F.Hoffmann-La Roche

Firstname: Florian
Surname: Wiegand
Date of birth: 14.06.1983
Passport: European (Swiss –B; German)
Languages: Written and spoken language proficiencies in English and German
Location: Europe, -Rest of the world

Profile
Lateral thinking young professional Advanced problem solving skills Team leadership experience Diplomatic and tactful
Proven development of staff Service and Solution oriented Process improvement
*Working experience with Multi-Disciplined Teams across Multi-National locations
Technical Skills Summary
Tools Office Tools Infrastructure / OS
HP Service Desk Microsoft Sharepoint VMware ESX 4.0
Filemaker Pro Microsoft Live meeting VMware Vsphere Client
Microsoft SCCM Microsoft Office 2010 Microsoft Windows 7
Microsoft RADA Microsoft Project Microsoft App-V
Employment History
(1) F.Hoffmann-La Roche – Pharmaceutical Industry; Switzerland (01.09.2010 – Present)
(2) Lernfilme – IT Industry; Germany (01.01.2010 – 01.06.2010)
(3) Easylearn24 – IT Industry; Germany (01.03.2009 – 15.08.2010)
(4) Siemens AG – Industrial Industry; Germany (01.11.2008 – 31.10.2009)
(5) Fujitsu Siemens AG – IT Industry; Germany (01.04.2005 – 31.11.2008)
(6) Learningcircle – Educational Industry (01.03.2003 – 01.04.2005)
Education and Awards
• Certification for “SCRUM Master” is planned for 17th and 18th of October 2011
• Certification for “ITIL V3” is planned for the 9th of September
• Award for innovational thinking and outstanding effort from Fujitsu Siemens
• Apprenticeship in System Integration Informatics from WIS Technologies
• International baccalaureate degree from SGD from 01.04.2010 until present

Professional references
• References will be provided on request




Employment history

1.

Dates: November 2010 – Present
Company: F.Hoffmann-La Roche, Switzerland
Role: Senior System Manager

Responsibilities: Team lead – Win 7 project; User acceptance testing (85000 users; 3500 applications; globally) ; 6 Direct Reports
-Team lead - Virtual test infrastructure (650 systems;
18 servers in Asia, Europe, North America)

Core activities: -Portfolio status checking and reporting
-Coordinate resources required for daily operations
-Record and report daily numbers to the management
-Manage escalation incidents across multiple teams
-Design and execute operational process
-Lead “Follow the sun” task forces to resolve problems
-Develop team personnel through strategic activities
-Coordinate resources required for daily operations
-Lead task forces for adapting infrastructure needs
-Control daily operations
-Project SPOC to Package Distribution Service
-Filter technical issues and prioritize them for the project
-Ensure that challenges are solved on time
-Report potential risks to operational management

Add. responsibility: Project Transition Support: (Key individual in transitioning the Roche Windows 7 project processes and infrastructure from Project Phase into Operations)

Core activities: -Translate operational requirements towards the project
-Ensure the business requirements are well defined
-Coordinate requirements delivery by the project
2.

Dates: January 2010 – June 2010
Company: Lernfilme-IT, Germany
Role: Linguistic Consultant

Responsibility: Training material developer - Microsoft Access 2010
(120 films; 2 languages)

Core activities: -Analyze user application usage
-Define user-training requirements
-Create production ready scripts in English
-Multiple training film productions
-Quality assurance testing against a live audience


3.

Dates: March 2009 – October 2010
Company: Easylearn 24
Role: Support consultant

Responsibility: Live telephone IT support technician (24/7; Multiplatform)

Core activities: -Technical issue analysis
-Lead task forces to resolve issues
-User operations training
-Service delivery management
-Customer relation’s management
4.

Dates: November 2008 – October 2009
Company: Siemens AG
Role: Business improvement manager

Responsibility: (Global packaging service; Global service delivery management; Software development)


Core activities: -Perform stress test simulations
-Analyze simulation data
-Lead performance review meetings
-Provide detailed workflow analysis across streams
-Analyze and rate Microsoft App-V for global operations

Responsibility: Suggest operations process improvements

Core activities: -Create process improvement documentation
-Provide several process design options to management
-Lead software development improvement design

Responsibility: Implement operational process improvements

Core activities: -Implement new operational process
-Lead software development task force
-Introduce team members to new operational model
-Lead IT trainings for new tools











5.

Dates: April 2005 – December 2008
Company: Fujitsu Siemens AG
Role: System Tester (Professional)

Responsibility: (50 development servers; Multiplatform; Torture testing)

Core activities: -Perform hardware/software tests on 50 server systems
-Prepare system load tests in climate chambers
-Setup and test power on/off stress tests on servers
-Participate in task forces to investigate challenges
-Investigate proposed solutions to challenges

Role: Professional certification engineer

Responsibility: (200+ development systems; EPA, Nordic Swan; Automation engineer)

Core activities: -Prepare testing systems according to certification guidelines
-Perform multiple test scenarios using development systems
-Grant and register certification if applicable

Responsibility: Business improvement manager

Core activities: -Develop partially automated testing processes
-Test and verify automated results vs. manual testing
-Lead software development task force to automate the energy consumption measurement process
-Approve and implement the automated measuring process (Received an award for innovational thinking)
6.

Dates: March 2003 – April 2005
Company: LERNFILME
Role: Linguistic training consultant

Responsibility: (40 students; Multilanguage)

Core activities: -Create training material
-Instruct on the use of the English language
-Prepare physical testing scenarios
-Create exams, which test pupil’s acquired knowledge
-Report testing scores to department head