Schlagwörter
Skills
- Very well organized and empathic manager // Experienced project manager and transformation expert // Specialist for process optimization and KPI control // "People & Project Manager".
- "Do-it-right-first-time" approach // Performance-oriented team player & motivator // "Digital evangelist // Extremely IT & tech-savvy since childhood // Sports enthusiast, health conscious & marathon runner.
- Intercultural & Multinational in mind and heart // Grown up in Germany & Spain // Several years living in Venezuela, USA, Colombia, USA and Switzerland and traveled the world.
- Project Management / Program Management
- Customer Service / Customer Success Management
- Process analysis & improvement / Lean Management
- Interim Managent / Cross-Functional Team Management / International Leadership
- Management Consulting / Change Management / Business process Management
- Airline / Airport / Aviation
- Payment Service Provider / Financial Services
- Industrial Production
- Automotive supplier
- Customer Service Provider
- Tourism & Travel industry
- German: native / Spanish & English: fluent / French, Italian & Portuguese: basic
Projekthistorie
- Development of customer integration roadmap, including roll-out planning and staffing
- Setup of Customer Health Monitoring, KPI’s & internal and external reporting
- Definition of Customer onboarding process including standardization of recurring topics
- Definition of goals and KPI’s for 8 agile Project teams
- Conducting workshops (in English) to ensure implementation of functionalities based on strategy
and customer promises - In cooperation with the management, adaptation of the organization to optimize processes and
increase efficiency.
Unterstützung als Agile Coach in einem IT-Projekt zur Implementierung einer One Content Plattform zur Bereitstellung aller relevanten Produktinformationen im Bereich B2C (Websites, B2B-Lösungen, Kataloginformationen)
- Verantwortlich für die effiziente und nachhaltige Nutzung der SCRUM-Artefakte
- Unterstützung aller Projektmitglieder, insbesondere im Hinblick auf ein gemeinsames Verständnis der Geschäftsanforderungen und der damit verbundenen Entwicklungsarbeiten
- Steigerung der Projektgeschwindigkeit um 20% im ersten Produktinkrement
- Enge Kooperation mit der GF
OKR development: Implementation of the strategic guidelines of the Lufthansa Group through the definition and development of suitable OKRs at the divisional manager level, as well as the derivation of specific OKRs for the teams and employees in the subsequent step:
-Identification and definition of suitable OKR's for the implementation of the company strategy -Planning and execution of workshops with management and employees -Change management and support during the implementation of the OKR process.Multi-Projectmanagement: Management of a project for the successful, operational launch of a joint airline operation. Responsible for the management and methodological / technical support of >150 project members in 12 sub-projects:
-Continuous project communication and involvement of all relevant stakeholders -Contact person for management for all current project issues (management reporting, deviations to project planning, discussion of adjustment needs, bringing about management decisions,...). -Successful and timely start of passenger transportation at 8 new locationsProcess optimization in the steel industry: Process analysis and optimization of the processing steps of a rolling machine, as well as development of a training concept based on the "Training within Industry (TWI)" method, instructing all employees on this machine:
-Optimization of process time by >15% as well as significant reduction of errors during production -Development of a new working principle to standardize the processing quality -Training of the 5 specialized employees based on the TWI method and monitoring of the implementation of the changed working standards on the machine.Process optimization / organizational development: Analysis and optimization of the structural organizations and processes of a lottery company with 8 departments and >250 employees, using Lean Management methods (PDCA; Ishikawa diagram, 5S, 5 Lenses,..).
-Conception and execution of workshops to visualize and redefine the processes, as well as the derivation of concrete optimization measures (process and organization)- Workshops with management and employees discussing the results, defining the measures for implementation and support of the organization through accompanying change management
-Cost savings of >3 million Eur / year through more efficient processes and FTE reduction
Process Optimization / Operational Excellence: Analysis and optimization of the entire operational airline process flows in the areas of passenger and aircraft handling (passenger routes, baggage transport and loading, aircraft cleaning, boarding and de-boarding, security checks baggage /passengers,, refueling, cargo,...) at various locations:
-Reduction of waiting times for passengers at check-in by >25%-Increase in departure punctuality by an average of 10PP across all sites
-Sustainable cost reductions >USD 5 million per month at project sites
- 2012-2013: Chief of Staff to VP Americas / Senior Manager Strategy, Business Processes, & ITTeam Leader (12 people) responsible for Lean Management projects & development of local IT solutions.Definition of LHG strategic initiatives for The Americas; Moderation of international C-Level Strategy Workshops; :
- 2009 - 2011: Director Airport Services Venezuela & Caribbean: Country representative and Team Leader (25 people) in a highly complex, military-controlled setting; Savings (>1 Mio USD/month) due to optimization and close cooperation with Government, Military & Embassies
- 2007 - 2009: Manager Ground Operations & Ops Control: Accountable for the Safety and Punctuality of all LH flights, Team leader for 35 employees; Responsible for operational technical assistance, provider management, SLA definition & contract negotiation
- 2002 - 2006: Manager International IT Reservation Systems: Responsibility for commercial SLA topics and all functional software developments. Including definition of requirements, Design, Prototyping, Testing and post-implementation support