CRM Consultant, ISU Consultant, CX Consultant

ROZSAH ZODPOVEDNOSTI/ - Collaboration on the blueprint
RESPONSIBILITY SCOPE: - Opportunity Management - setting opportunities with automatic job
generation and email notification
- Activity Management - setting activities and tasks with CRM calendar
and worklist; customization and development actions to automate
activities and tasks
- Customization Utility Quotations and Utility Contracts Management




- Set up process utilities for KAM role; setting new customer views for
individual objects (bid generation, shopping cockpit, Xenergie report)
- Set up MDT and fix bugs for object replication
- Set up worklist and inbox for the KAM and IC rolls
- Utility Profiles - Set up CRM EDM profiles
- Configure WEB UI for IC and KAM rolls
- Basic programming (methods for actions and reports)
- Testing the implemented solution, Presentation of the customer
solution and training of key users, Support for user testing and SLA

ZÁKAZNÍK/ CUSTOMER: E.ON Business Services Slovakia spol. s r. o.
NÁZOV PROJEKTU / PROJECT NAME: SAP CRM solution support and implementation of CRQ
TRVANIE PROJEKTU/ PROJECT DURATION:02.2014 - present
POZÍCIA V PROJEKTE/ PROJECT ROLE:CRM/ISU(MD,CS) Consultant

ROZSAH ZODPOVEDNOSTI / - Solving the CRQ of the CRM / ISU Utility Distribution Client
RESPONSIBILITY SCOPE:- Preparing of development specifications for CRQ development and

system customization by CRQ
- ISU: CS processes with binding to MD, IDE, BIIN (trade / distribution),
Implementation MDT

ZÁKAZNÍK/ CUSTOMER: Ministry of Finance of the Slovak Republic/ Anext a.s., SK, Public Sector
NÁZOV PROJEKTU / PROJECT NAME: Implementation SAP CRM 7.0 Ehp3 for Public Sector
TRVANIE PROJEKTU/ PROJECT DURATION:11.2012 - 11.2014
POZÍCIA V PROJEKTE/ PROJECT ROLE:CRM consultant

ROZSAH ZODPOVEDNOSTI / - Process analysis and solution design, Preparation of specification for
RESPONSIBILITY SCOPE: development implementation
- Solution design and System customization (Activity Management,
Case Management, Adobe Interactive Forms), Configure WEB UI
- Testing the implemented solution, Presentation of the customer
solution and training of key users, Support for user testing

ZÁKAZNÍK/ CUSTOMER: RWE Interní služby, s.r.o./ Logica Czech Republic s.r.o., CZ, Utilities
NÁZOV PROJEKTU / PROJECT NAME: Implementation SAP CRM 7.0 Ehp1 pre Utilities
TRVANIE PROJEKTU/ PROJECT DURATION:03.2012 - 10.2013
POZÍCIA V PROJEKTE/ PROJECT ROLE:CRM/ISU consultant

ROZSAH ZODPOVEDNOSTI / - System customization(Activity Management, Inbox, master data and
RESPONSIBILITY SCOPE: middleware)
- Testing the implemented solution

ZÁKAZNÍK/ CUSTOMER: ZSE, a.s. /E.ON IT Slovakia, SR, Utilities
NÁZOV PROJEKTU / PROJECT NAME: GAS4U - Implementation another commodity SAP CRM 7.0
TRVANIE PROJEKTU/ PROJECT DURATION:06.2012 - 07.2012
POZÍCIA V PROJEKTE/ PROJECT ROLE:CRM/ISU consultant

ROZSAH ZODPOVEDNOSTI / - Preparation of training, technical documentation, system testing
RESPONSIBILITY SCOPE:

ZÁKAZNÍK/ CUSTOMER: E.ON Business Services Slovakia spol. s r. o.
NÁZOV PROJEKTU/ PROJECT NAME: D4E- Digitizing for Energy - projekt eSign
TRVANIE PROJEKTU/ PROJECT DURATION:02.2016 - 07.2016
POZÍCIA V PROJEKTE/ PROJECT ROLE:CRM Consultant

ROZSAH ZODPOVEDNOSTI/ - Preparing a solution for automated processing of SAP objects
RESPONSIBILITY SCOPE: - Integration with an external application using WSDL
- Implementation of automated processing steps - development
specification, customizing and testing, debugging, preparation of test
scenarios

ZÁKAZNÍK/ CUSTOMER: ČEZ Prodej, s.r.o.
NÁZOV PROJEKTU/ PROJECT NAME: KZR4 - SAP CRM - Implementation of SAP CRM for commodity electricity, gas,
heat