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Eddie Jr Manial

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Letztes Update: 06.09.2022

Business Process Manager / Systems Development Manager, Customer Relationship Management Specialist,

Abschluss: MS Industrial Engineering, BS Information Technology
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: englisch (verhandlungssicher)

Skills

  • Process Development, Re-engineering and Improvement
  • IT Systems Project Management
  • Quality Management Systems (ISO 9001 and AS 9100:2000 Rev. D)
  • Data Analytics
  • Systems Analysis and Design
  • Database Management System
  • Agile and Scrum Principles
  • UX and HCI
  • Microsoft Office Applications
  • Human Factors and Ergonomics

Projekthistorie

12/2014 - 02/2019
Business Process Manager / Systems Development Manager
ARC Refreshments Corporation

ARC Refreshments Corporation, Quezon City, Philippines,

Responsibilities

** Formulates, improves, and streamlines policies, guidelines, standards and procedures for the company
* Serves as Project Manager to multiple systems developments and enhancements (Qlikview, HRIS,
Timekeeping, Fixed Asset Management System, Petty Cash System, Sales Force Automation)
* Manages the development and deployment of new applications, systems software and/or enhancements
of existing applications throughout the enterprise including end-user training.
* Provides support and services in the implementation, maintenance and expansion of quality and
productivity programs
* Provides systems training and technical assistance across the organization and ensures that end users
maximize the systems

04/2014 - 10/2014
Customer Relationship Management Specialist
IBM

Responsibilities

* Maintains effective customer relationships and manages all services and loans, and maintain effective
business relationship to customers
* Ensures optimum level of customer service for all business products.
* Coordinates with staff and resolve all issues for business products and services

09/2012 - 02/2014
Business Process Specialist
Splash Corporation

Responsibilities

* Formulates policies and procedures and other quality records
* Provides support and services to Plant Operations and Logistics Department in the implementation,
maintenance and expansion of quality and productivity programs.

07/2009 - 07/2010
IT Support Specialist
Accenture

Responsibilities

* Identifies, troubleshoots and resolves internet connection and client email issues while providing
excellent customer service experience
* Troubleshoots and solves local-area network problems
* Provides technical expertise to customers regarding optimal set-up for software installation
* Educates customers in various hardware and software applications and network-related procedures
and configures and installs software that are within the scope of support.

05/2008 - 06/2009
Technical Product Specialist
Etelecare Global Solutions

Responsibilities

* Improves quality service by recommending better processes; identifying new product and service
applications
* Performs mobile troubleshooting and testing and checks product's warranty eligibility
* Provides accurate information regarding the products or services to the customers
* Provides excellent customer service

Reisebereitschaft

Verfügbar in den Ländern Philippinen
Profilbild von EddieJr Manial Business Process Manager / Systems Development Manager, Customer Relationship Management Specialist, aus Business Process Manager / Systems Development Manager, Customer Relationship Management Specialist,
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