Developer for Mendix, Analyst and Developer for Remedy ARS and ITSM

Short Description

Enhancements of ITSM applications, bug fixing and 3rd level support for the production environment.

Team Size

20 people

Roles

Analyst and Developer for Remedy ARS and ITSM V 7.6.04 and ITSM 9.1.04

Tasks

• Enhanced the BMC ITSM applications and custom integrations
• Developed automated test cases with SOAP UI from pre-developed sub packages.
• Provide production support for Incidents related to ITSM.
• Implemented packages which contains integration with third party applications.
• Implemented integration of ITSM with mobile application using Remedy web services.
• Created implementation and design documents.

Technologies

BMC Remedy ARS, BMC ITSM Suite 7.6.04,9.1.04 SOAP UI

Short Description

Supplies’ material compliance and product management application

Team Size

5 people

Roles

Developer for Mendix

   Tasks

• Worked on stories related to organization management module.
• Worked on stories related to product compliance module.
• Creating organization and product relationships and data import.
• Administration, user and security management.
• Support tickets handing and bug fixing.

Technologies

Mendix

Short Description

Enhancements of ITSM applications, bug fixing and 3rd level support for the production environment.

Team Size

20 people

Roles

Analyst and Developer for Remedy ARS and ITSM V 7.6.04 and ITSM 9.1.04

Tasks

• Enhanced the BMC ITSM applications and custom integrations
• Developed automated test cases with SOAP UI from pre-developed sub packages.
• Provide production support for Incidents related to ITSM.
• Implemented packages which contains integration with third party applications.
• Implemented integration of ITSM with mobile application using Remedy web services.
• Created implementation and design documents.

Technologies

BMC Remedy ARS, BMC ITSM Suite 7.6.04,9.1.04 SOAP UI

Short Description

Enhanced the complex AMS Personal Tool (self-developed ARS Remedy application) and integration with third-party applications using the ARSXLink tool.

Team Size

2 people

Roles

Analyst and Developer for Remedy ARS und ARXLink

Tasks

• Analyze the AMS Personal Tools
• Analyze the XML-Files provided by ARIS
• Development of BMC Remedy Workflows und created the data mapping for ARIS-Data (Processes) in the AMS Personal System based on ARSXlink Tools
• Conducted various interface testes

Technologies

BMC Remedy ARS, ARSXlink

Short Description

Design and implementation of the integration between Web Portal and the corresponding authorization system, with the Atrium CMDB Web Services and the Atriums Orchestrator.

Team size

10 people

Roles

Consultant for ITSM / BMC Remedy ARS / AO

Tasks

• Design and development of Atrium Orchestrator processes, integration, error handling
• Design and development of Atrium Orchestrator data migration processes for Atrium CMDB classes
• Development of join forms based on the required information of the existing portal application and its provision as a web service
• Integration of the Atrium Core web service with portal application
• Develop a solution for the integration architecture and documentation of the corresponding design

Technologies

Atrium Orchestrator, Atrium CMDB

Short Description

Introduction of a Bid and Solution Configuration Management (BSC) database

Team Size

2 people

Roles

Consultant for ITSM/Remedy ARS/AO 

Tasks

• Design and development of Atrium Orchestrator processes
• Implementation of the Atrium Core Web Services as well as ORCA Web Service for integration of AO and CMDB with a third-party application
• Testing of the Atrium Core Web Services by means of SOAP UI and Xedit
• Design and implementation of the Atrium CMDB CDM for the BSC application and integration of the Atrium CMDB Atrium Core Web Services
• Integration of Legacy applications  with Atrium CMDB

Technologies

• Atrium Orchestrator, Atrium CMDB, WebServices

Short Description

Transfer of operations from a support organization to an outsourcing partner

Team Size

5 people

Roles

Consultant for ITSM/Remedy ARS

Tasks

• Analysis of the working methods of the support organization (BMC Remedy ARS based system was used), discovery of gaps in the support process and creation of a customer report
• Preparation and presentation of solution and improvement proposals to minimize the risks of operations transfers and if necessary accruing frictional losses
• Company of the support crossing to an offshore team under confiscation of a complete documentation and transfer of know-how

Technologies

BMC Remedy ARS

Short Deskription

The project's task was to analyse existing integrations with BMC Atrium CMDB and the HP Service Center. Furthermore, a strategy should be created to migrate to the latest version of Atrium CMDB and BMC Asset Management.

Team Size

2 people

Roles

Consultant for ITSM/Remedy ARS

Tasks

• Design on basis of BMC Atrium CMDB 7.6 data model inclusive attribute definition and class mapping
• Conducted delta analysis of the existing Telus HP Asset Center application in comparison to BMC Asset Management
• Conducted delta analysis for entry of the necessary attributes, based on ITIL
• Conducted integration analysis with the CMDB integrated data source 
• Analysis of different data sources as well as discovery tools for integration with Atrium CMDB 7.6
• Propose of a data migration strategy
• Production of a documentation in the following areas: delta analysis, architecture integration, data model and solution design

Technologies

BMC Atrium CMDB v 7.6, BMC Asset Management