Project Manager
Self Employed
Schlagwörter
Skills
Proffesional experience in:
Customer Success Manager, Operations/ Service Development Manager, (IT) Project Management, Release Management, Product Management, B2B Business Support, After Sales Service, Managing Assistance, Human Resources
Industry experience:
SaaS, eMobility, Automotvie, Connected Car, Fotovoltaic power plants, Telecommunications
IT skills:
MS Office +++
MS Dynamics ++
Salesforce ++
HP Quality Center ++
BMC IT Management Suite ++
VCOM/ SaferSun +++
SAP +
JIRA Flow +
JIRA Confluence ++
Customer Success Manager, Operations/ Service Development Manager, (IT) Project Management, Release Management, Product Management, B2B Business Support, After Sales Service, Managing Assistance, Human Resources
Industry experience:
SaaS, eMobility, Automotvie, Connected Car, Fotovoltaic power plants, Telecommunications
IT skills:
MS Office +++
MS Dynamics ++
Salesforce ++
HP Quality Center ++
BMC IT Management Suite ++
VCOM/ SaferSun +++
SAP +
JIRA Flow +
JIRA Confluence ++
Projekthistorie
07/2019
-
bis jetzt
IT Project Management at Telefonica Germany GmbH
- Quarter-/Release Management
- PMO for Digital Transformation Project of the internal IT architecture
11/2021
-
09/2022
Customer Success Manager
(Internet und Informationstechnologie, 5000-10.000 Mitarbeiter)
03/2020
-
10/2021
Senior Service Development Manager “Service & Operations”
(Automobil und Fahrzeugbau, 50-250 Mitarbeiter)
09/2012
-
08/2018
Consultant
Pixida GmbH
(50-250 Mitarbeiter)
04/2017 – 08/2018 Management Assistant, Munich, Germany
- Project lead for the implementation of MS Dynamics to improve and digitize business processes for HR Management
- Manage daily HR tasks: On- and Offboarding, support employees and management on human resource related matters, payroll preparation
- Support Head of Finance in the field of Accounting
08/2016 – 01/2017 Project Manager for customer MAN Truck&Bus AG, Karlsfeld, Germany
- Coordination of all departments involved in the development of the climate control system for the truck models with SOP 2018
- Supplier Management
03/2014 – 03/2016 Project Manager for customer BMW Group, Munich, Germany
- Project and team lead of the ConnectedDrive Business Support (10 persons)
- „Single Point of Contact“ for all business relevant requests within BMW
- B2B Incident Management (ITIL) for worldwide ConnectedDrive Markets
- Development of reporting and analysis tools to monitor KPIs
- Incorporation of Connected Drive Services into the process-oriented Quality Management System (PQM system) of BMW Group
01/2014 – 12/2016 Quality Manager at Pixida GmbH, Munich, Germany
- Implementation of a Quality Management System based on DIN EN ISO 9001:2015 certified in July 2016
09/2012 – 12/2013 Project Manager for customer BMW Group, Munich, Germany
- Support Product Management of ConnectedDrive Services in strategic development of vehicle and smartphone apps
- Manage BMW website to check compatibility of mobile devices for end users
- Define requirements for the display concept of the services in the vehicle
07/2009
-
09/2012
Key Account Manager
Gildemeister Energy Solutions GmbH
(50-250 Mitarbeiter)
- International structuring of the Aftersales Service business model
- Design and implementation of a new online Monitoring and Service Management System in Germany, Spain and Italy
- Create regular reports and energy balances
- Support local companies and customers in Spain and Italy in all service activities
06/2008
-
12/2008
HR Analyst
Siemens Enterprise Communication S.A.
- Design of a database for training administration and a new internship program
- Participation at the recruiting process
10/2007
-
04/2008
Assistance Customer Care
ZMM Zeitmanager München GbmH
Reisebereitschaft
Verfügbar in den Ländern
Deutschland
