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Letztes Update: 13.02.2024

Projektmanager, Service Manager, Product Owner, Prozessmanager

Firma: ms interim management
Abschluss: nicht angegeben
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (Muttersprache) | englisch (verhandlungssicher)

Dateianlagen

3 - CV Max Stephan 2019-08.pdf

Skills

Management experience
  • 15+ years experience in multi-national (US, LATAM; APAC; EMEA) and cross-functional people, team and organization management, including vendor/partner ressources
  • Direct management of up to 14, member of the management team for up to 120 people; functional responsibility for virtual teams of more than 100 employees; focus on employee development
  • Proven ability to present and communicate across all levels from technical teams to CxO level
  • Critical thinker and creative problem solver with the ability to build and lead productive crossfunctional teams in demanding, fast-paced environments
Service experience
  • 15+ years of experience in designing, implementing and operating complex ICT infrastructure solutions for customers, including training and handover to their own operations teams
  • Migration, joint operation and transition of a pre- and postpaid platform for a German Mobile Network operator with ~15 Mio subscribers
  • Design, implementation and transition of operational processes for a German Mobile Virtual Network Operator (MVNO) including definition of required skillset for new employees
  • Definition of initial operational processes for the first Managed Mobility (10k subs in 14 countries and Managed WAN (400 sites in 9 countries) customers of Telefonica Global Solutions
  • Co-lead of a task-force to re-establish service quality for the largest German customer of mobile services (~70k subscriptions)
Sales experience
  • 5+ years of experience as Sales Manager for ICT services with annual revenue of up to 50 M€
  • 15+ years of experience as Presales Consultant for complex ICT service solutions, including outsourcing opportunities of up to 2.500 employees
  • Demonstrated ability to liaise with customers on all levels to understand their business needs and jointly build business cases and proposals targeted to create additional value for their business
  • Utilized several methodologies: Value based sales; Winning Complex Sales/SPIN; Miller-Heimann
Core Competencies
  • Cross-functional and cross-cultural management of virtual international teams
  • Customer Satisfaction; Customer Relationship Management; Continuous Improvement
  • Vendor Management; Partner Management
  • Program/Project Management; Service Management; Service Delivery; Managed Services; Outsourcing; Professional Services
  • Solution Selling; Solution Value Proposition; Solution Architecture; Presales; Contract Negotiation;
  • SLA definition; business case development
  • Process Engineering; Process Improvement; ITIL; eTOM
  • Call Center Operation; global Service Management Center Operation; Network Operation; Spare part Management
  • Business Management; Business Strategy; Organization Development; Change Management; ICT; IT; Telecommunications; LAN; WAN; MPLS; GSM; LTE; VoIP; SaaS; IP; Wireless; Mobile Communication; Mobile Devices; Machine to Machine (M2M); Unified Communications; Data Center; Cloud Computing; Windows; Linux/Unix; PC; Servers; Database; SQL

Projekthistorie

Reisebereitschaft

Verfügbar in den Ländern Deutschland, Österreich und Schweiz
Bevorzugt im Großraum Nürnberg/Fürth/Erlangen bis 200km (München, Stuttgart, Frankfurt, Würzburg, Ingolstadt) sowie im Großraum Köln/Düsseldorf bis 50km. Bei Bedarf auch bundes/weltweiter Einsatz möglich
Profilbild von Anonymes Profil, Projektmanager, Service Manager, Product Owner, Prozessmanager Projektmanager, Service Manager, Product Owner, Prozessmanager
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