Profilbild von Akram AbuRub Strategy adviser, IT transformation, ICT Management program management aus

Akram AbuRub

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Letztes Update: 15.11.2017

Strategy adviser, IT transformation, ICT Management program management

Abschluss: BSc Computer Engineering
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: arabisch (Muttersprache) | englisch (verhandlungssicher)

Dateianlagen

akram-cv-director-advisor-2017.doc

Skills

Background:
I have more than 20 years’ experience; building, operating, transforming organizations in the technology sector.   
I experienced different organizations types from private to public and from local to regional and international.
The main regional and international companies I worked with are Motorola, ZAIN, Huawei, NATHAN, and PWC.
The governmental organizations I worked with are Ministry of works, Customs Department, and Telecommunication establishment.
Main Experience areas:
  • Strategy planning, implementation, review, & adjustment.
  • Operation planning, organizing, leading, & controlling.
  • New Organization setup, including infrastructure, tools, processes, & human resources.
  • Organization transformation and quality qualification based on quality standards, and best practices, like ISO 9001, and ITIL V3.0.
  • Projects management including project initiation & definition, planning, execution, controlling, & closing.
  • Managed services planning & Strategy, implementation including transition & transformation, and operation, including organization setup, human resources, processes, platforms, and SLAs & KPIs.
Main initiatives & Projects:
  • Organization transformation and strategy building for ICE, one of the leading industrial establishments in Jordan.
  • Organization setup for a new IT department in a newly established company in KSA with PWC.
  • Organization transformation for the IT directorate in Customs department in Jordan based on ITIL best practice, with NATHAN Inc.
  • The setup of managed services project in Nawras/ Oman, including organization structure, NOC setup, and operation polices, processes, & procedure based on eTOM & ITIL best practices, with Huawei.
  • Operation setup for ZAIN-BH engineering department, including infrastructure, platforms, human resources, tools, & processes.
  • Organization setup for the telecom directorate in customs department.
Qualification:
Education         Country Topics
B.Sc.  In Electrical Engineering / Specialized in computer EngineeringJordan
Yarmouk University in June 1987 With the Grade: GoodEngineering Design, and architecture of computer systems hardware and software. 



 
Certification:
  • ITIL V3 Foundation Certificate            2013
  • ITIL V3 SOA intermediate Certificate   2015
  • ITIL V3 PPO intermediate Certificate   2017
  • Six Sigma yellow belt Certificate (CSSYB)      2014
  • ISO 9001 Consultant                                        2015
---------------------------------------------------------------------------------------------------Personal information:
  • Date of Birth: March, 20, 1963.
  • Married, and has 2 boys, 2 girls.
  • Jordanian nationality
------------------------------------------------------------------------------------------------------
Main Experience History:
ICE (Ideal Chip Electronics)
Advisor                                                               2/2017 – up to date   
  Duties/ Responsibilities:
  • Review the existing management model and structure, and prepare a report about the gaps that will be considered in the transformation project.
  • Prepare a short term plan to fix the highest priority issues in the organization, and to put down the foundation for the transformation project.
  • Prepare a strategy plan for the next 3-5 years.
  • Provide management advice to the GM about the recently arising management issues.
PWC (Price Waterhouse Coopers)
Advisor                                                               1/2016 – 4/2016
  Duties/ Responsibilities:
  • Working with the team to ensure the minimum requirements of IT organization and services are available to enable the company doing their business functions during the initial setup of the company.
Nathan Inc. / Customs Department
Advisor                                                                9/2013 – 9/2014                            
Duties/ Responsibilities:
  • Prepare the business case & feasibility study for the implementation of new IT management model based on ITIL framework to be implemented in Customs department in Jordan, including the main triggers & motivations behind the project, the main objectives & desired outcomes, and the main benefits on the business side.
  • Prepare an assessment report on the current state of IT management in customs department in Jordan, highlighting the main gaps and areas of improvements in the IT strategy, enterprise architecture, maturity of service delivery processes, & recommendations for next steps.
  • Prepare a project plan for the implementation of the new IT management model.
  • Run awareness programs, & on job training for the IT specialists in customs department, in order to qualify them for the implementation of the new model.
  • Provide management advice to the IT director about the progress of the project, the main issues that impact the time, cost, or quality of the project milestones.
  • Provide support for the IT team on the implementation of the new model, including the new organization units' roles & responsibilities, new processes, KPIs, agreements, etc.
Alothman Holding/ SSBS
Director                                                                   01/2012 – 04/2013                            
Duties/ Responsibilities:
  • Prepare business plans, CAPEX, OPEX, & human resources development for IT managed services projects.
  • Prepare new IT managed service agreements, including costing, scope, and SLAs & KPIs.
  • Responsible for building the right setup for the fulfillment of IT Managed services including organization structure, infrastructure, human resources, tools & processes.
  • Responsible for 3d party contracts management like telecom providers, and licenses providers.
Nawras (Telecom Operator in Oman
Assigned from Huawei.
Operation Director                                                                   07/2010 – 12/2011                            
Duties/ Responsibilities:
  • Prepare the operation plan, including the organization structure, human resources, processes, tools, polices, and deliverables.
  • Lead the operation team to implement the operation framework based on eTOM & ITIL.
  • Prepare the operation transformation plan for new included systems under our contract.
  • Lead the operation & maintenance team to provide 1st & 2nd level support within agreed SLAs & KPIs, in order to keep the network healthy for end customer service delivery.
  • Responsible for the availability and integrity of the right human resources on ground to provide the required tasks and activities.
  • Responsible for the Preparation & control of the team development & performance plan. 
  • Responsible for implementing the organization structure & and work flow processes & procedures.
  • Responsible for vendor support management, within the agreed support contracts for 3rd level support.
  • Responsible for the preparation and control of operation CAPEX & OPEX.
  • Responsible for the delivery & transformation of the new phases of the managed service contract.
Atheeb, a 4G (WiMax) operator in KSA
Assigned from Motorola Inc.
Support Manager                                                                    09/2009 – 02/2010                            
Duties/ Responsibilities:
  • Prepare the support project plan in terms of scope, tasks, resources, financials, SLAs, and terms & conditions.
  • Review & control the O&M support SLAs & KPIs.
  • Prepare & control the team development & performance plan. 
  • Lead the O&M support team to provide 2nd level support.
  • Manage the 3rd level support within Motorola, in order to control the agreed SLAs & KPIs.
  • Manage P&L for the O&M support contract.
Zain, Telecom Operator in Bahrain                                                                            
Manager (different units in engineering department)             06/2003 – 09/2009
Duties/ Responsibilities:
  • Responsible for the preparation, implementation, & control of strategy & yearly operational plan, including strategic goals, action plans, critical success factors & KPI, & CAPEX/OPEX.
  • Responsible for the control of SLAs & KPIs within operation, and OLAs with other departments like customer care. 
  • Lead & inspire the operation team to achieve the operational plan targets, and to keep continuous improvements.
  • Build & control O&M processes, and procedures for change, incident, performance, & preventive maintenance management, including KPI’s and SLA’s.
  • Responsible for managing the relation with international carriers & interconnecting operators.
  • Responsible for providing necessary advice for EXCOM regarding the status of the network, network capacity, & foreseen business opportunities.
Ministry of Finance/ Customs department in Jordan    1994- 2000
Project manager                                                              12/1998 –1/2000
Duties/ Responsibilities:
  • Manage the implementation of the telecom project to afford voice, & data communication, and remote video monitoring, for 25 remote branch offices.
  • Keep tracking of the project progress, and prepare weekly progress reports.
  • Review technical issues, for the project activities.
Head of Network & Operation section                                                     1/1994-12/1998
Duties/Responsibilities:
  • Operation management of the IT services and infrastructure.
  • Technical support for the main IT platforms.
Management training courses:
Course Summery Country Topics
Louis Allen ProgramBahrainComplete management process (Business planning: {vision, mission, strategies, Budgeting}, and managing, controlling:{ performance management system}
Finance for non financial managers                   Bahrainabout finance and accounting   fundamentals
Line manager role in the HR   BahrainHow to transfer HR role to line                                                                                               managers
The leading EdgeBahrainAbout leadership aspects, like inspiring, motivating, driving team to achieve outstanding results.
Project managementBahrainAbout managing projects, in telecom and other industries
360 degrees Performance ManagementBahrainAbout getting feedback from all directions (managers, counterparts, team), and prepare management development plans accordingly

Projekthistorie

Main initiatives & Projects:
  • Organization transformation and strategy building for ICE, one of the leading industrial establishments in Jordan.
  • Organization setup for a new IT department in a newly established company in KSA with PWC.
  • Organization transformation for the IT directorate in Customs department in Jordan based on ITIL best practice, with NATHAN Inc.
  • The setup of managed services project in Nawras/ Oman, including organization structure, NOC setup, and operation polices, processes, & procedure based on eTOM & ITIL best practices, with Huawei.
  • Operation setup for ZAIN-BH engineering department, including infrastructure, platforms, human resources, tools, & processes.
  • Organization setup for the telecom directorate in customs department.

Reisebereitschaft

Verfügbar in den Ländern Jordanien
- MENA, Asia, America, Australia.
- Available immediately.

Sonstige Angaben

My linkedin profile: www.linkedin.com/in/akram-abu-rub-0854541
Profilbild von Akram AbuRub Strategy adviser, IT transformation, ICT Management program management aus Strategy adviser, IT transformation, ICT Management program management
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