Profilbild von Jan Fiedler Epic Owner - Senior Business Analyst- Projektkoordinator aus Muenchen

Jan Fiedler

nicht verfügbar bis 30.06.2024

Letztes Update: 25.03.2024

Epic Owner - Senior Business Analyst- Projektkoordinator

Firma: Fiedler Concepts & Consulting GmbH
Abschluss: nicht angegeben
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (Muttersprache) | englisch (verhandlungssicher)

Dateianlagen

Jan-Fiedler-Beraterprofil-CV_291223.pdf

Skills

Stakeholder Management | Realtime Analytics | E2E Monitoring | EPIC OWNER
Management of Portfolios Practitioner Certified Professional,
RINCE2 Practitioner Certified Professional
TIL Foundation in IT Service Management
Scrum Product Owner/ Scrum Master
CompTIA-Convergence + TM Certified Professional
Scrum
Wasserfall

Projekthistorie

09/2023 - bis jetzt
Epic Owner Partner Management
(Telekommunikation, 5000-10.000 Mitarbeiter)

The implementation of a corporation-wide transformation program in Partner Management was carried out utilizing Salesforce as the central infrastructure. This involved creating functional requirements for establishing a roles and permissions concept, organizing workshops, coordinating project prioritization, and ensuring test acceptance within the Salesforce platform. The strategic objectives of the program were pursued in collaboration with international vendors and partners in the agile software development domain.

09/2022 - 01/2023
Projektkoordination - Business Analyse - Business Process Realtime Monitoring via Data Analytics
Fiedler Concepts & Consulting GmbH (Telekommunikation, 5000-10.000 Mitarbeiter)

Implemented enterprise-wide end-to-end business process monitoring for Consent Management using Splunk, a leading platform for capturing, searching, analyzing, and visualizing machine data. Responsibilities included overseeing requirements evaluation within customer business processes, conducting comprehensive customer process analysis, and presenting project updates to key decision-makers. Led workshops, developed and prioritized User Stories and Acceptance Criteria, and collaborated closely with stakeholders. Transferred requirements to Product Owners for Sprint planning, developed KPIs, and implemented alerting processes. Ensured operational readiness through Business Readiness Tests and oversaw dashboard approval and communication structure establishment. This project aimed to enhance business process monitoring for Consent Management, leveraging Splunk's capabilities to improve efficiency and data-driven decision-making.Implemented enterprise-wide end-to-end business process monitoring for Consent Management using Splunk, a leading platform for capturing, searching, analyzing, and visualizing machine data. Responsibilities included overseeing requirements evaluation within customer business processes, conducting comprehensive customer process analysis, and presenting project updates to key decision-makers. Led workshops, developed and prioritized User Stories and Acceptance Criteria, and collaborated closely with stakeholders. Transferred requirements to Product Owners for Sprint planning, developed KPIs, and implemented alerting processes. Ensured operational readiness through Business Readiness Tests and oversaw dashboard approval and communication structure establishment. This project aimed to enhance business process monitoring for Consent Management, leveraging Splunk's capabilities to improve efficiency and data-driven decision-making.

​​​​​​​Kenntnisse: Consent & Preference Management · Business Analysis Planning & Monitoring · Agile Methoden , Business Process Management · Business-Analyse · Datenschutz-Grundverordnung (DSGVO)

01/2017 - 09/2020
Projektleitung und Business Analyse im Scope & Anforderungsmanagement
Fiedler Concepts & Consulting GmbH (Telekommunikation, 5000-10.000 Mitarbeiter)

Definition and refinement of business requirements, as well as alignment of requirements among stakeholders and affected development departments for B2X applications. Focus on agent and customer-related frontend elements such as web portals and mobile apps, including the customer self-care process.
Creation and refinement of user stories and their acceptance criteria in collaboration with the business units. Incorporation of requirements into the product planning process, involving all stakeholders such as demand, development units, system architecture, and service. Conduction and leadership of analysis and development workshops with final approval of the respective documentation. Review of a specific test catalog. Initiation and support of various acceptance tests. Conducting workshops with development for quality improvement in close coordination with stakeholders. Content planning and execution of business readiness tests within the business area. Acting as a pivotal role throughout the entire development process from definition to release.

09/2011 - 12/2016
Global Portfolio Manager
UNIFY GMBH & CO KG (Telekommunikation, < 10 Mitarbeiter)

Entwicklung der globalen Portfoliostrategie im Fixed - Business – B2X Telco Umfeld.

Im Besonderen für Handelsplatzkomplettlösungen und Leitstellen      im Finanz- und Energiesektor, sowie Office Telefonie Endgeräte wie Tischtelefone, DECT und Wireless LAN-Mobilteile für herkömmliche Büroumgebungen           sowie  für       die       Sektoren Medizin und Industrie

  • Analyse von Markttrends und Ableitung von Produkteigenschaften sowie definieren von Angebotsvarianten
  • Markt- und Wettbewerbsvergleich des bestehenden Produktportfolios hinsichtlich Funktionalität, Preisbildung und Kostenpositionen u.a. unter Einbeziehung externer Dienstleister und Analysten wie Frost & Sullivan, MZA und Gartner
  • Präsentation der Ergebnisse mit entsprechenden Vorschlägen hinsichtlich Portfolioanpassungen in den entsprechenden Gremien
  • Definition und Entwicklung der globaler Portfolio Roadmaps für Produkte, Services und Lösungen
  • Definition von Marketingkonzepten und Entwicklung von Vermarktungsstrategien.
  • Ermittlung           von Cross und Up-Selling Potentialen bei Bestandskunden sowie Definition geeigneter Programme zu deren Umsetzung
  • Definition und Durchführung von Usability Initiativen inklusive Validierung durch Anwenderakzeptanztests
  • Leitung internationaler virtueller           Projektteams     bestehend aus Produktmanagement, Marketing     sowie regionaler Vertriebsteams.
  • Aufbau von strategischen Partnerschaften zur Adressierung gemeinsamer Geschäftsfelder
Regelmäßige und intensive Interaktion mit Kunden- und Partnern auf Messen, innerhalb Projekte und Workshops

04/2006 - 11/2011
Information Technology Manager
SIEMENS ENTERPRISE COMMUNICATIONS, GMBH & CO KG (Telekommunikation, 1000-5000 Mitarbeiter)

• Verantwortlich für die strategische Produktplanung von Kommunikationslösungen Kleiner- und Mittlerer Unternehmen weltweit.
• Definition von Key Investment Areas für den Mittelstandsbereich.
• SPoC der Global Account Teams der Siemens AG bezüglich Anbindung der Kommunikationsinfrastruktur (SIP Trunking) zu Microsoft Office Communication Server 2007 (OCS 2007).
• Erstellung von Grundlagenpapiere und Design Vorlagen zu den Themen: Global SMB Market Development, Realtime Communication in virtuellen IT-Umgebungen sowie Voice over IP für SME.

Zertifikate

Professional Scrum Master I
srcum.org
2018
Professional Scrum Product Owner I
scrum.org
2018
ITIL® Foundation Certificate in IT Service Management
EXIN
2015
MoP Practitioner Examination
APMG International
2015
PRINCE2 Practitioner certificate in Project Management
APMG international
2015
CompTIA-Convergence TM Certified Professional
CompTIA
2014

Reisebereitschaft

Verfügbar in den Ländern Deutschland, Österreich und Schweiz
Profilbild von Jan Fiedler Epic Owner - Senior Business Analyst- Projektkoordinator aus Muenchen Epic Owner - Senior Business Analyst- Projektkoordinator
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