GmbH), Dortmund Germany
Responsibilities:
* Consulting as global system architect for the German Truck
Toll System (Toll Collect)
* Consulting as responsible project manager in the department
"Systems Development" for the German Truck Toll System
(Toll Collect) for the projects
o CRM (based on Peoplesoft CRM)
o ERP (SAP R/3 with diverse modules like, SD, FI, RM-
CA, BW, ...),
o document management (based on Documentum)
o supervision (individual development based on Oracle
9i DB and Oracle 9iAS).
* Consulting as Co-worker to establish the customer service
organization of "Toll Collect"
o business process development and modeling (ARIS,
Visio)
o planning and sizing of the service organization and its
call centers
o group leader for the quote to German government in
the areas "Customer Service" and "Financial
Systems".
* Consulting for Analysis, Design and Modeling (UML, JAVA,
C++) and OO-Coaching for the basic concepts of the German
Truck Toll Systems (Toll Collect). Responsible for designing
and planning the financial processes and systems.
* Consulting for production startup of an intercarrier billing
system for a new private carrier
o Subsequently technical production support (tools
development (C/C++, ProC/C++, MS Access and
Excel), DBA (Oracle 7), system support)
o business startup support (business process
development, definition and execution of financial
reconciliation procedures)