Client: SAP - SuccessFactors
Role: Sr.Associate
Period: 2012 -2014
Project Summary: Implementation, Testing and support on customer issues on SuccessFactors
application for Employee central, T&A across multiple releases
Responsibilities
* Worked on configuring Test Company Instance for Major ECT customers like Timken, Pepsi, BBC
based on the Workbook (Requirements Document) supplied by SuccessFactors professional
services team.
* SuccessFactors EC and Time off implementation and support experience.
* Adept in analyzing information system needs, evaluating end-user requirements, custom
designing solutions, troubleshooting for information systems management.
* Worked on Customer Specific Defect and provide defect analysis, solutions etc.
* Supporting multiple teams and projects simultaneously while creating clear and organized
functional requirement and design specifications that cater to multiple audiences such as
clients, developers, quality assurance personnel, and management.
* Interacting with clients for requirement gathering, system study & analysis.
* Worked closely with the SF's PS consultants and customer support team and clarified the queries
related to different modules in SF
* Worked customer configurations and tested the same on QA Environment.
* Interface with cross-functional teams, including development, product management and QA to
validate test requirements for customer specific configurations, resolved design issues and
software defects. Raised risks early and provided mitigation solutions for future.