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Schlagwörter
Apple IOSMicrosoft SharepointAvid Media ComposerAdobe After EffectsAdobe PhotoshopAndroidVoIPData MigrationDesktop-SupportVPNWindows-ServerSkype For BusinessSAP ApplicationsSubversionWeb ServicesAdobeLaptops+ 7 weitere Schlagwörter anzeigen
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Damon-3 IT support.doc
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Skills
remote servers, App connectivity, outlook, printers, Android, IOS, windows 7, Windows, Windows server 2019, VPN, Data Migration, VoIP, Microsoft Office, Subversion, Sharepoint, Skype for Business, Avid, MacOS, desktop computers, broadcast, Avid Media Composer, Adobe, After effects, Adobe Photoshop, Protools, laptop computers, Apple, mobile phone, SAP, Payment systems, web services
Projekthistorie
04/2014
-
08/2019
Support Manager
Huawei Technologies
Heading a small local I have been provigin first and second line Support for Desktop PCs, mobile
phones, remote servers, App connectivity, testing and special projects. Also I have been responsible
for managing the inventory. Managing relations with internal and external suppliers and a strategic
outlook on the stock. The team and I also provided support for printers and other office equipment,
setting up Android and IOS Devices and for advising for projects and tasks.
* Mobile Devices
* Transition from windows 7 to Windows 10
* Transition to Windows server 2019 and Active directory 2020.
* Providing support for videoconference equipment and telepresence sites.
* Support for VPN's and Data Migration
* Support for VoIP
* Microsoft Office
* Subversion and Sharepoint
* Skype for Business
01/2011
-
05/2014
Support Engineer
Viacom
I have been Responsible for providing support for Video and audio editing suites and other systems.
The set-up consisted of 6 Avid Editing studios based on MacOS and 3 Audio production facilities, as
well desktop computers and integration with graphics and broadcast-specific equipment. The suites
have been running Avid Media Composer, Adobe After effects, Adobe Photoshop, Protools and Final cut
Pro
* Support for Desktop and laptop computers
* Vendor management
* Support for VPN's
* Responsible for handling Licenses and upgrades to software and hardware.
* First point of contact for raising support to Apple, Avid and other suppliers.
* Microsoft Office
* Data Migration
01/2008
-
01/2011
Desktop Support Engineer
O2 UK
I have been responsible for providing first and second line support for the in-house IT needs
providing support for PC's, Macs and mobile phone for the offices and also retail stores.
* Support for Desktop and laptop computers
* Support for networks and telepresence
* Support for BYOD - Mobile Devices.
* Microsoft Office
* Retail signage systems and Screens.
* SAP
* Payment systems and cards
06/2007
-
03/2010
Freelance Contributor
MacUser
I contributed in the publishing of the magazine, writing articles regarding the technology news,
reviews of equipment, software and web services as well as editorials regarding current developments
in the world of computers, music and audio, video and telephony.
01/2006
-
01/2008
Store Manager
Easyinternet
Responsibilities:
* Managing shifts and equipment
* Support for Desktop computers and billing
Reisebereitschaft
Verfügbar in den Ländern
Deutschland
Support Engineer, Desktop Support Engineer, Freelance Contributor
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