Schlagwörter
Skills
Qualifications
Expert for digital transformation and state-of-the-art technologies. Expert for tools, websites and web based applications. Customer passionate, results-driven business professional with advanced knowledge in digital media, business development and project management disciplines based on international certified standards, education and work experience in eight countries. Exceptionally well organized and disciplined with the ability to motivate team members and manage stakeholders up to C-level.
Certifications
Certified Rapid Prototyping – Axure (2015)
Certified IT Enterprise Architecture – Togaf (2014), Cobit (2013)
Certified IT Service Management - ITIL (2012)
Certified Project Management – UK Prince 2 practitioner (2012)
Certified Leadership Communication - Carnegie (2012)
High potential programme – Vodafone (2010)
Expert for digital transformation and state-of-the-art technologies. Expert for tools, websites and web based applications. Customer passionate, results-driven business professional with advanced knowledge in digital media, business development and project management disciplines based on international certified standards, education and work experience in eight countries. Exceptionally well organized and disciplined with the ability to motivate team members and manage stakeholders up to C-level.
Certifications
Certified Rapid Prototyping – Axure (2015)
Certified IT Enterprise Architecture – Togaf (2014), Cobit (2013)
Certified IT Service Management - ITIL (2012)
Certified Project Management – UK Prince 2 practitioner (2012)
Certified Leadership Communication - Carnegie (2012)
High potential programme – Vodafone (2010)
Projekthistorie
PROJECT EXPERIENCE (SELECTED)
Richemont Digital Social Workplace @Richemont - Geneva
Duration3 months
InfrastructureSharepoint
RoleSenior Consultant Interim Manager
ActivityStructure concept, re-fine content, layout and approach of digital collaboration workspace at Richemont Group and defined “Maisons” such as IWC, Cartier, Montblanc.
Art BaselDigital Collaboration @Art Basel - Basel, Hongkong, Miami
Duration12 months
InfrastructureSaaS Tool web based platform, 16 IT Tools, Technology Podio
RoleProject Lead Digital Collaboration @Art Basel
ActivityCollaboration use case, tool selection, concept and customization. User experience, acceptance testing, corporate communication, user trainings, transformation and implementation in three countries.
TelekomSocial Media Monitoring Analytics - Bonn
Duration17 months
InfrastructurePrototype, testing of 76 SaaS Tools, Technology Vico
RoleProject Manager
ActivityDefine, select, customize, implement Social Media monitoring analytics BI platform with process and workflow integration. Management of Social Media, underlying process strategy and digital roadmap. Substantially contributed to generate measurable digital value based on defined KPIs and operational use cases. Tool evaluation from a portfolio of 76 top market tools from US, Asia, Europe mapped against a criteria catalogue from longlist to pitch level.
SunriseInnovation and Improvement Digital CRM @Sunrise - Zürich
Duration6 months
InfrastructurePrototype, Ubervu
RoleDeputy Interim Manager
ActivityDefine scope and concept of most innovative CRM approaches and show cases to enhance customer experience and Net Promoter Score (NPS). The project comprises 6 underlying project streams with strong focus on innovation improvement end-to-end process enhancement, IT tool integration, CRM loyalty program, use case and customer touchpoint improvement including call-center and store experience.
DaimlerNext Level Customer Experience Management CEM - Stuttgart
Duration3 months
InfrastructureOpen
RoleProject Manager
ActivityDesign, develop and execute go-to-market CEM CRM solution based on use case, KPI tracking and Prince 2 methodology.
VodafoneMobile Payment – Düsseldorf, London, Newburry
Duration3 months
InfrastructurePPM prototype
RoleProject Manager
ActivityProject task force member driving mobile payment campaign for a large textile company with focus on technology, usage optimization and client service KPI tracking.
Richemont Digital Social Workplace @Richemont - Geneva
Duration3 months
InfrastructureSharepoint
RoleSenior Consultant Interim Manager
ActivityStructure concept, re-fine content, layout and approach of digital collaboration workspace at Richemont Group and defined “Maisons” such as IWC, Cartier, Montblanc.
Art BaselDigital Collaboration @Art Basel - Basel, Hongkong, Miami
Duration12 months
InfrastructureSaaS Tool web based platform, 16 IT Tools, Technology Podio
RoleProject Lead Digital Collaboration @Art Basel
ActivityCollaboration use case, tool selection, concept and customization. User experience, acceptance testing, corporate communication, user trainings, transformation and implementation in three countries.
TelekomSocial Media Monitoring Analytics - Bonn
Duration17 months
InfrastructurePrototype, testing of 76 SaaS Tools, Technology Vico
RoleProject Manager
ActivityDefine, select, customize, implement Social Media monitoring analytics BI platform with process and workflow integration. Management of Social Media, underlying process strategy and digital roadmap. Substantially contributed to generate measurable digital value based on defined KPIs and operational use cases. Tool evaluation from a portfolio of 76 top market tools from US, Asia, Europe mapped against a criteria catalogue from longlist to pitch level.
SunriseInnovation and Improvement Digital CRM @Sunrise - Zürich
Duration6 months
InfrastructurePrototype, Ubervu
RoleDeputy Interim Manager
ActivityDefine scope and concept of most innovative CRM approaches and show cases to enhance customer experience and Net Promoter Score (NPS). The project comprises 6 underlying project streams with strong focus on innovation improvement end-to-end process enhancement, IT tool integration, CRM loyalty program, use case and customer touchpoint improvement including call-center and store experience.
DaimlerNext Level Customer Experience Management CEM - Stuttgart
Duration3 months
InfrastructureOpen
RoleProject Manager
ActivityDesign, develop and execute go-to-market CEM CRM solution based on use case, KPI tracking and Prince 2 methodology.
VodafoneMobile Payment – Düsseldorf, London, Newburry
Duration3 months
InfrastructurePPM prototype
RoleProject Manager
ActivityProject task force member driving mobile payment campaign for a large textile company with focus on technology, usage optimization and client service KPI tracking.
Reisebereitschaft
Verfügbar in den Ländern
Schweiz
Ab 1.12.2018 Contractor im Raum Zürich. Reisebereitschaft innerhalb der Schweiz bis 30%.
